Detail-Oriented Operational Support Assistant

Operations Virtual Assistant (Short-Term Rental Operations) Company: Holland Cleaning Location: Remote Employment Type: Part-Time (18-28 hours/week to start) Growth Opportunity: Full-Time + Leadership Potential Working Hours: Must be available during U.S. Central Time business hours, including occasional evenings, weekends, and holidays. Join a Company That Sets the Standard At Holland Cleaning, we don't just clean homes, we help property owners deliver exceptional guest experiences. Our mission is simple: Deliver The Dutch Standard. That means reliability, professionalism, attention to detail, clear communication, and doing the job right the first time. We're growing quickly and are looking for someone who wants to grow with us, not someone looking for "just another VA job." If you're highly organized, love solving problems, enjoy helping people, and take pride in creating order from chaos, we'd love to meet you. About the Role This position is the operational heartbeat of our company. As our Operations Virtual Assistant, you'll coordinate communication between property owners, cleaners, contractors, and our management team to ensure every property is ready for the next guest. You'll be trusted to make decisions, solve problems independently, and keep operations running smoothly. Every day is different. Some days you'll schedule cleanings. Other days you'll solve last-minute issues, communicate with clients, review quality-control photos, or help improve our internal systems. If you enjoy variety and thrive in fast-paced environments, you'll love this role. What You'll Be Responsible For Operations & Scheduling Coordinate daily cleaning schedules. Assign jobs to cleaners based on availability and location. Monitor job progress throughout the day. Handle last-minute schedule changes. Coordinate emergency and same-day cleanings. Ensure every property is guest-ready before check-in. Help improve scheduling efficiency. Client Communication Respond professionally to property owners. Keep clients informed throughout the cleaning process. Answer questions promptly and accurately. Follow up on concerns or special requests. Build long-term relationships through excellent communication. Team Coordination Communicate daily with cleaners. Provide cleaners with property information and updates. Help troubleshoot issues in real time. Ensure everyone has the information they need to succeed. Support new team members during onboarding. Quality Control. Review cleaner-submitted photos. Verify completion of cleaning checklists. Report maintenance issues. Ensure company standards are consistently met. Track recurring quality issues and recommend improvements. Administrative Support. Organize company documents. Maintain spreadsheets and operational records. Update property information. Assist with onboarding paperwork. Help build and improve company processes. Perform additional administrative tasks as needed. Who We're Looking For You might be a great fit if you... Love staying organized. Notice small details others miss. Communicate clearly and professionally. Stay calm under pressure. Enjoy solving problems independently. Can prioritize multiple tasks without losing focus. Take ownership of your work. Learn quickly and adapt to change. Enjoy helping both customers and teammates succeed. Required Qualifications Excellent written and spoken English. Strong customer service skills. Outstanding organizational skills. Reliable high-speed internet. Quiet workspace. Computer or laptop. Ability to work during U.S. Central Time. Strong critical-thinking skills. Ability to multitask efficiently. High attention to detail. Professional demeanor. Self-motivated with minimal supervision. Preferred Experience Experience with any of the following is a plus: Virtual Assistance Airbnb or Short-Term Rentals Property Management Customer Service Scheduling & Dispatching Operations Coordination Google Workspace Google Sheets Slack WhatsApp Turno (formerly TurnoverBnB) TeamUp Don't worry if you don't have experience with every platform, we're happy to train the right person. What Success Looks Like After your first few months, you'll be someone the team can rely on to: Keep daily operations running smoothly. Resolve issues before they become problems. Build trust with clients. Support cleaners effectively. Improve workflows. Help maintain our reputation for exceptional service. Growth Opportunities We're not looking to fill a temporary position. We're looking for someone who wants to grow with us. As our company expands, there will be opportunities to take on additional responsibilities and advance into leadership roles, including shift Supervisor. If you're ambitious and enjoy building systems, we'd love to invest in your growth. Compensation Competitive hourly pay based on experience, skills, and performance. Before You Apply We're looking for someone who is dependable, proactive, and committed to excellence. If you're someone who enjoys solving problems, takes pride in your work, and wants to build a long-term career with a growing company, we'd love to hear from you.