Customer Service Jobs

We are hiring a Virtual Assistant to support our business with Customer Service Customer Support and Email Handling. Responsibilities: Assist with daily tasks related to Customer Service Support Customer Support tasks and follow processes accurately Handle Email Handling tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with Customer Service and/or Customer Support Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace Slack Zoom Trello/Asana To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role

Are you a tech-savvy multitasker with a knack for AI? Join our dynamic team as a Personal Assistant in the Lead Generation industry! We're on the hunt for an enthusiastic individual eager to dive into the world of outbound sales and customer service all while handling some techy tasks along the way. What You'll Do: Engage in outbound sales activities reaching out to potential leads. Provide top-notch customer service ensuring client satisfaction. Utilize AI tools like Claude to streamline tasks and improve efficiency. Assist with handling various tech-related tasks to support our operations. What You Bring: Entry-level experience with a keen interest in AI and technology. Strong communication skills and a friendly approachable demeanor. A proactive attitude and the ability to multitask effectively. Familiarity with AI tools or a willingness to learn quickly. Our working style is flexible and remote allowing you to work from anywhere while being part of a supportive and collaborative team. If you're ready to grow your career in a friendly and casual environment we'd love to hear from you!

Ubicación: Remoto (Disponibilidad imprescindible en franja horaria de Madrid España / CET-CEST) Idioma: Español (Nativo o C1/C2) Modalidad: Jornada completa Descripción del Puesto Buscamos una persona proactiva estructurada y con excelente capacidad de resolución de problemas para integrarse como Coordinador/a de Operaciones y Soporte a Equipos de Carpintería . En esta posición serás el nexo fundamental entre nuestros clientes proveedores y los equipos de instaladores en campo. Garantizarás el flujo constante de información la resolución inmediata de incidencias diarias y la optimización de los procesos operativos. Este rol cuenta con un plan claro de desarrollo profesional dentro de la empresa evolucionando progresivamente hacia la gestión integral de proyectos elaboración de presupuestos y liderazgo de equipos. Responsabilidades Principales (Fase Inicial) Coordinación y Soporte Operativo: Dar soporte diario a los equipos de carpintería y montadores en obra facilitando documentación especificaciones técnicas y solución de dudas. Gestión de Interlocutores: Mantener comunicación fluida con clientes para coordinar fechas de entrega/instalación y canalizar sus requerimientos con proveedores e instaladores. Resolución de Incidencias: Identificar gestionar y resolver imprevistos logísticos faltantes de material o desviaciones en el montaje de forma rápida y eficaz. Gestión Digital de Procesos: Mantener actualizado el historial de proyectos y el pipeline de trabajo en el CRM y herramientas colaborativas de la empresa. Proyección y Desarrollo Futuro Buscamos un perfil con visión de crecimiento que a medio plazo asuma las siguientes funciones: Gestión de Proyectos End-to-End : Liderar proyectos de carpintería desde la fase de captación o asignación hasta la entrega final al cliente. Elaboración de Presupuestos: Cálculo de costes cotización de materiales y confección de propuestas comerciales. Liderazgo de Equipos Internos: Supervisión directa del personal de operaciones asignación de cargas de trabajo y optimización de rendimiento. Requisitos del Perfil Requisitos Técnicos y de Experiencia Experiencia previa en soporte operativo coordinación logística gestión de clientes o puestos similares (se valorará positivamente la experiencia previa en el sector de la carpintería reformas diseño de interiores o construcción). Dominio fluido de Google Workspace (Google Drive Gmail Docs Sheets Calendar). Manejo habitual de herramientas de CRM Microsoft. Disponibilidad para trabajar alineado al horario comercial de Madrid (España) . Competencias Personales Alta capacidad organizativa: Capacidad para priorizar tareas y gestionar múltiples frentes abiertos de manera simultánea. Orientación a la resolución de problemas: Actitud pragmática y resolutiva ante imprevistos técnicos o logísticos. Habilidades de comunicación: Claridad empatía y asertividad tanto por escrito como vía telefónica/videollamada. Lo Que Ofrecemos Trabajo 100% remoto con flexibilidad de ubicación. Incorporación a un equipo dinámico y en constante crecimiento. Plan de carrera y desarrollo profesional a corto y medio plazo. Formación continua en los sistemas y procesos de la empresa.

Operations Virtual Assistant (Short-Term Rental Operations) Company: Holland Cleaning Location: Remote Employment Type: Part-Time (18-28 hours/week to start) Growth Opportunity: Full-Time + Leadership Potential Working Hours: Must be available during U.S. Central Time business hours including occasional evenings weekends and holidays. Join a Company That Sets the Standard At Holland Cleaning we don't just clean homes we help property owners deliver exceptional guest experiences. Our mission is simple: Deliver The Dutch Standard. That means reliability professionalism attention to detail clear communication and doing the job right the first time. We're growing quickly and are looking for someone who wants to grow with us not someone looking for just another VA job. If you're highly organized love solving problems enjoy helping people and take pride in creating order from chaos we'd love to meet you. About the Role This position is the operational heartbeat of our company. As our Operations Virtual Assistant you'll coordinate communication between property owners cleaners contractors and our management team to ensure every property is ready for the next guest. You'll be trusted to make decisions solve problems independently and keep operations running smoothly. Every day is different. Some days you'll schedule cleanings. Other days you'll solve last-minute issues communicate with clients review quality-control photos or help improve our internal systems. If you enjoy variety and thrive in fast-paced environments you'll love this role. What You'll Be Responsible For Operations & Scheduling Coordinate daily cleaning schedules. Assign jobs to cleaners based on availability and location. Monitor job progress throughout the day. Handle last-minute schedule changes. Coordinate emergency and same-day cleanings. Ensure every property is guest-ready before check-in. Help improve scheduling efficiency. Client Communication Respond professionally to property owners. Keep clients informed throughout the cleaning process. Answer questions promptly and accurately. Follow up on concerns or special requests. Build long-term relationships through excellent communication. Team Coordination Communicate daily with cleaners. Provide cleaners with property information and updates. Help troubleshoot issues in real time. Ensure everyone has the information they need to succeed. Support new team members during onboarding. Quality Control. Review cleaner-submitted photos. Verify completion of cleaning checklists. Report maintenance issues. Ensure company standards are consistently met. Track recurring quality issues and recommend improvements. Administrative Support. Organize company documents. Maintain spreadsheets and operational records. Update property information. Assist with onboarding paperwork. Help build and improve company processes. Perform additional administrative tasks as needed. Who We're Looking For You might be a great fit if you... Love staying organized. Notice small details others miss. Communicate clearly and professionally. Stay calm under pressure. Enjoy solving problems independently. Can prioritize multiple tasks without losing focus. Take ownership of your work. Learn quickly and adapt to change. Enjoy helping both customers and teammates succeed. Required Qualifications Excellent written and spoken English. Strong customer service skills. Outstanding organizational skills. Reliable high-speed internet. Quiet workspace. Computer or laptop. Ability to work during U.S. Central Time. Strong critical-thinking skills. Ability to multitask efficiently. High attention to detail. Professional demeanor. Self-motivated with minimal supervision. Preferred Experience Experience with any of the following is a plus: Virtual Assistance Airbnb or Short-Term Rentals Property Management Customer Service Scheduling & Dispatching Operations Coordination Google Workspace Google Sheets Slack WhatsApp Turno (formerly TurnoverBnB) TeamUp Don't worry if you don't have experience with every platform we're happy to train the right person. What Success Looks Like After your first few months you'll be someone the team can rely on to: Keep daily operations running smoothly. Resolve issues before they become problems. Build trust with clients. Support cleaners effectively. Improve workflows. Help maintain our reputation for exceptional service. Growth Opportunities We're not looking to fill a temporary position. We're looking for someone who wants to grow with us. As our company expands there will be opportunities to take on additional responsibilities and advance into leadership roles including shift Supervisor. If you're ambitious and enjoy building systems we'd love to invest in your growth. Compensation Competitive hourly pay based on experience skills and performance. Before You Apply We're looking for someone who is dependable proactive and committed to excellence. If you're someone who enjoys solving problems takes pride in your work and wants to build a long-term career with a growing company we'd love to hear from you.

Join our dynamic e-commerce team as an entry-level Virtual Assistant and play a critical role in our day-to-day operations. This remote position is perfect for someone who is organized efficient and eager to grow within the e-commerce and e-marketing industry. Your main responsibilities will include: Qualifying leads to ensure that the sales team focuses on high-potential opportunities. Managing calendars to coordinate meetings and appointments efficiently. Overseeing travel arrangements to ensure seamless logistics. Providing stellar customer service to enhance client satisfaction. Conducting thorough research to support business decisions. Managing and organizing emails to maintain clear communication channels. As a Virtual Assistant you will utilize Slack to communicate effectively with team members and ensure smooth workflow. This role requires an individual who is tech-savvy and comfortable navigating various digital tools. We are looking for someone who is: Detail-oriented with a strong focus on accuracy. Proactive in identifying and solving problems. Capable of managing multiple tasks efficiently. Excellent in communication and interpersonal skills. If you're ready to kick-start your career in e-commerce with a team that values precision and innovation we encourage you to apply now!

Are you ready to start your career in the transportation industry with a dynamic and supportive team? Our rental car company is seeking a friendly and organized Admin Assistant to join us remotely. This entry-level position is perfect for someone who is enthusiastic about delivering exceptional customer service and keeping things running smoothly. As an Admin Assistant you'll be the go-to person for ensuring our operations are seamless. Your main responsibilities will include: Replying to Client Inquiries: You'll be the first point of contact answering questions and providing information to help our clients have a fantastic rental experience. Following Up on Leads: Keep the momentum going by reaching out to potential customers and ensuring they have all the info they need to make a booking. Coordinating and Scheduling Maintenance: Work closely with our maintenance team to ensure our fleet is in top-notch condition and ready to hit the road. We're looking for someone who is: Friendly and approachable with a positive attitude Organized and detail-oriented Comfortable working remotely and managing your time effectively If you're excited to jump into the world of transportation and help us provide top-tier service to our clients we'd love to hear from you! Join our team and start your journey with us today.

Bilingual Weekend Staffing Coordinator(Remote) Location: 100% Remote (Work From Home) Start Date: Immediate About Us We are a New York-based event staffing company that provides hundreds of hospitality professionals for weddings catering companies and event venues every week. We're looking for a highly organized bilingual (Spanish/English) Weekend Operations Manager to oversee our weekend operations and ensure every event is fully staffed and running smoothly. Schedule (Eastern Time) *Wednesday: 4 hours TBD *Thursday: 4 hours TBD *Friday: 9:00 AM - 8:00 PM *Saturday: 9:00 AM - 2:00 PM and 7:00 PM - 12:00 AM *Sunday: 9:00 AM - 7:00 PM Additional weekday hours may be available as needed. Key Responsibilities * Schedule staff for events using our existing staff database. * Communicate with clients regarding upcoming events and staffing needs. * Coordinate with venues and internal team members to ensure smooth event execution. * Ensure all events have proper staffing coverage. * Call and text staff to fill last-minute openings and schedule changes. * Handle inbound and outbound calls texts emails and inquiries. * Maintain accurate records in our CRM system. * Provide administrative support to office staff and clients. Qualifications * Minimum 3 years of administrative or operations experience. * Fluent in both English and Spanish (written and spoken). * Excellent verbal and written communication skills. * Strong organizational skills with the ability to multitask in a fast-paced environment. * Experience managing high volumes of calls messages and scheduling. * Reliable and able to work consistently during U.S. Eastern Time business hours. * Stable high-speed internet connection and reliable electricity. * Ability to work independently and solve problems under pressure. Bonus: experience with recruiting and or social media if interested in extra hours Compensation & Benefits * $7-$10 per hour (based on experience) * 40+ hours per week * 100% Remote * Immediate opening with opportunities for additional hours and long-term growth. If you're bilingual highly organized dependable and enjoy working in a fast-paced environment we'd love to hear from you. Apply today to join our growing team!

Join our dynamic team in the software engineering industry as a Virtual Assistant focused on candidate outreach and communication. We are seeking a mid-level professional who excels in maintaining organized clear and professional communication with potential candidates. Your role will be pivotal in ensuring our outreach efforts are both effective and efficient. As a Virtual Assistant you will: Contact potential candidates through approved communication channels ensuring a professional and engaging approach. Explain our projects roles or opportunities to candidates using the information provided ensuring clarity and enthusiasm. Answer basic questions from candidates maintaining a high standard of communication and professionalism. Provide timely updates on conversations and responses received ensuring our team is always informed of candidate interactions. Maintain clear and organized communication records allowing for seamless tracking and review of candidate outreach efforts. While specific tools are not mentioned familiarity with common communication and tracking software used in recruitment processes will be advantageous. If you are detail-oriented technically inclined and passionate about fostering strong candidate relationships we encourage you to apply for this exciting remote opportunity. Bring your expertise to our team and help us connect with top talent in the software engineering field.

Hi Everyone!! We are seeking a high-level professional Virtual Assistant and Lead Qualifier in the health insurance sector - with effective communication sales and appointment setting skills. Your role will be pivotal in ensuring our lead generation/appointment setting processes are efficient and successful. As a Virtual Assistant you will engage in a variety of tasks that are crucial to our operations. Your responsibilities will include: Outbound Calling: Conduct calls to potential clients creating meaningful connections that pave the way for successful sales interactions. Appointment Setting: Organize and schedule appointments with prospects ensuring our sales team has a steady stream of qualified leads. Lead Qualification: Assess and qualify leads to determine their fit for our services ensuring only the most promising prospects are pursued. Email Outreach: Craft and send targeted emails to engage potential clients fostering relationships that lead to successful outcomes. Customer Service: Provide exceptional support addressing inquiries and ensuring a positive experience for all our clients. We are looking for candidates who bring: Exceptional English communication skills both verbal and written. *Please have a voice recording or submit one as part of interview process to evaluate english skills** Proven experience in customer service lead qualification or similar roles within the health insurance industry. Strong organizational abilities and attention to detail. The ability to work independently in a remote setting managing time effectively to meet deadlines. Sales skills or health insurance experience preferred The ability to grow into longterm position with larger responsibility and pay down the road!! Tools/systems/software will be specified during interviews but a familiarity with CRM systems and other communication tools is a must. Task involves outbound outreach. If you are a technically savvy individual with a passion for and lead generation and customer service we'd love to hear from you. Apply today and take the next step in your career! **SALARY/COMPENSATION TO BE NEGOTIATED BASED OFF EXPERIENCE (BASE/POSSIBLE COMMISSION)**

We are seeking a highly skilled AI-Powered Executive Assistant to support a dynamic Marketing Consultant in the Medical Device/Skincare industry. This expert-level role requires a detail-oriented professional with strong technical skills and proven experience using AI tools particularly Claude AI. Key Responsibilities: Project Management: Oversee multiple active workstreams by tracking deliverables deadlines and follow-ups. Ensure nothing slips through the cracks. Team Coordination: Manage and coordinate with freelancers creators and vendors. Assign work chase status updates and hold team members accountable with professionalism. Inbox & Calendar Management: Triage emails draft replies and protect the consultant's time efficiently. AI Utilization: Use Claude AI daily to draft communications summarize documents prepare meeting briefs organize research and build workflows. Client & Partner Communication: Communicate on behalf of the consultant ensuring appropriate tone and judgment. Project Management System Maintenance: Keep systems current and serve as the go-to source for project status updates. Qualifications: Proven experience using AI tools in real work environments with a strong preference for Claude AI. 2+ years of project management experience managing timelines dependencies and ensuring on-schedule delivery. Experience in managing people including freelancers small teams or vendors. Excellent written and verbal English communication skills. High emotional intelligence to handle sensitive conversations and read tone accurately. Proactive communicator who flags problems early maintains communication and asks questions when needed. If you are a detail-oriented expert with a technical mindset and a passion for supporting marketing initiatives in the medical skincare industry we invite you to apply for this challenging and rewarding remote role.