Guest Support Specialist - Rental Property Management

We are looking for an experienced Guest Support Specialist to join our rental property management team. This role is ideal for someone who has previous experience handling guest communication for short-term rentals, serviced accommodation, Airbnb, B[hidden], VRBO, or similar platforms. Key Responsibilities: Responding to daily guest queries in a professional and friendly manner, either through chat or calls Supporting current guests before, during, and after their stay Creating booking quotations for new enquiries Responding to booking enquiries and helping convert leads into confirmed bookings Handling guest concerns, issues, and requests efficiently Coordinating with the operations, housekeeping, and maintenance teams when needed Responding to guest reviews across booking platforms Keeping guest communication organised and up to date Requirements: Previous experience in guest support, short-term rentals, serviced accommodation, or property management Strong written and verbal English communication skills Confident in responding to guests through both chat and phone calls Ability to stay calm and professional when handling guest issues Good attention to detail Organised, reliable, and responsive Experience with platforms such as Airbnb, B[hidden], VRBO, Hostaway, or similar systems is preferred Ideal Candidate: You should be friendly, proactive, and confident in communicating with guests through chat or calls. We need someone who understands the importance of excellent guest experience and can help ensure our guests feel supported throughout their stay. To Apply: Please send your CV and a short message about your relevant experience.