Customer Service Jobs

We're not just hiring a Virtual Assistant - we're hiring a leader! Join our dynamic team as a Bilingual Administrative Assistant in the forklift service industry. We are seeking a detail-oriented professional fluent in both English and another Spanish to support our administrative operations. Your expertise will help streamline our communication and ensure the smooth processing of customer interactions and back end support. This is a stable long-term position with real growth potential into higher leadership roles. If you want a job where you're trusted respected and paid consistently - you'll want to apply. --- Work Schedule (Important) Full-Time: Minimum 40 hours per week * Salary-based (not hourly) * Must overlap with U.S. Eastern Time (8:00 AM - 5:00 PM EST) If you cannot commit to this schedule this role is not a fit. As an integral part of our team your key responsibilities will include: Answering phone calls from customers and addressing their inquiries with professionalism. Setting up customer information in our system to maintain accurate records. Preparing and sending estimates to provide clear and timely information to clients. Creating invoices using Quickbooks Online to ensure accurate billing. Handling approvals and ordering parts to support our service operations. To succeed in this role you should possess: Mid-level experience in an administrative role preferably within a technical or service-oriented industry. Proficiency in Quickbooks Online or similar accounting software for efficient financial processing. Strong organizational skills and attention to detail to manage multiple tasks effectively. Excellent communication abilities in both English and Spanish enhancing our customer service experience. Proficient in typing and Microsoft Office. This remote position offers the opportunity to work in a technically-driven environment where precision and customer satisfaction are paramount. If you are ready to contribute your skills to a fast-paced team apply today!

We are looking for a detail-oriented Virtual Assistant who already understands how home care agencies operate - someone who can hit the ground running and support our day-to-day administrative and operational needs with minimal hand-holding. Responsibilities: Support client intake onboarding and scheduling orientation Communicate with referral sources care managers and caregivers Assist with compliance tracking and caregiver call-out management Maintain accurate records in agency systems Draft correspondence outreach messages and administrative documents Support geographic expansion efforts into new markets Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: MUST HAVE PREVIOUS HOMECARE AGENCY EXPERIENCE ONLY CANDIDATES WITH HOMECARE EXPERIENCE WILL BE CONSIDERED Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently Familiarity with medicaid billing EVV or LME/MCO credentialing preferred Nice to have: Familiar with tools like Google Workspace Zoom & Teams Experience creating new SOP's SEO & website creation

We are seeking a dedicated and professional Customer Support Specialist to join our team. In this remote role you will play a crucial part in assisting potential customers by screening their eligibility for various programs. Your excellent English communication skills will be essential as you provide top-notch support and ensure customer satisfaction. Key Responsibilities: Provide support to inbound callers addressing inquiries and offering solutions. Follow up on voicemails to ensure timely responses and resolutions. Skills and Experience: Previous experience in a customer support role preferably at a mid-level. Exceptional English communication skills both verbal and written. Ability to handle multiple tasks efficiently and prioritize effectively. Strong problem-solving skills and attention to detail. This position offers the flexibility of remote work allowing you to manage your tasks independently while being a valuable part of a professional team. If you are passionate about customer support and eager to make a difference we encourage you to apply.

Join our dynamic team as an Entry-Level Administrator in the education consultation industry where you will play a vital role in supporting international students seeking academic opportunities. We are looking for a detail-oriented individual who thrives in a fast-paced technical environment. As an administrator you will be responsible for ensuring smooth communication and efficient operations. Your daily tasks will include: Replying to messages and emails promptly to maintain excellent communication with students and educational partners. Answering phone calls and messages to provide top-notch customer service and address inquiries. Engaging in advertising efforts on social media platforms to enhance our presence and attract prospective students. Providing exceptional customer service to assist students through their application process. Managing student applications with a high degree of accuracy and attention to detail. While specific tools are not specified a strong ability to adapt to various software and platforms is essential. We are seeking candidates with excellent communication skills a proactive attitude and a passion for helping students succeed in their academic journeys. This is a remote entry-level position perfect for someone eager to start their career in the education consultation industry. If you are meticulous technically inclined and ready to make a difference we would love to hear from you!

We are hiring a Virtual Assistant to support our business with Instagram Customer Service and Virtual Assistant. Responsibilities: Assist with daily tasks related to Instagram Support Customer Service tasks and follow processes accurately Handle Virtual Assistant tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with Instagram and/or Customer Service Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace Slack Zoom Trello/Asana To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role

Are you a people person with a knack for communication? Join our vibrant team in the nails industry as a Call Specialist ! We are looking for an enthusiastic individual to help us connect with our clients and ensure they receive top-notch service all from the comfort of your home. As an entry-level Call Specialist you'll be an essential part of our customer interaction process. Your main responsibilities will include: Making calls to our valued clients to provide them with updates and information. Sending out premade text messages to ensure clear communication. While specific tools are not required you should have a reliable phone and internet connection to carry out your tasks efficiently. We value a friendly and casual approach so bring your positive attitude and excellent communication skills to the table! If you're ready to kickstart your career and grow with us in the nails industry we'd love to hear from you. Apply today and be part of a team that values connection and client satisfaction!

Join our dynamic team as a Detail-Oriented Airbnb Virtual Assistant and play a pivotal role in the thriving short to midterm rental industry. We are seeking a mid-level professional with a knack for strategic marketing and seamless communication to enhance our guest experiences and optimize operations. As our Airbnb Virtual Assistant you will be responsible for: Marketing and Strategizing: Develop and implement short-term marketing strategies to boost property visibility and occupancy rates. Guest and Staff Communication: Serve as the primary point of contact for guests ensuring exceptional service while coordinating with staff to maintain operational efficiency. Calendar Management: Oversee reservations and manage the Airbnb calendar to maximize bookings and avoid scheduling conflicts. We are looking for someone with: Proven Experience: A solid background in managing Airbnb or similar rental platforms with a focus on enhancing guest satisfaction and property performance. Excellent Communication Skills: Ability to interact professionally with guests and team members ensuring clear and effective communication. Technical Proficiency: Familiarity with reservation systems and calendar management tools to facilitate smooth operations. If you are a detail-oriented professional with a strong technical aptitude we invite you to apply and contribute to our success in the short to midterm rental market. Embrace the flexibility of a remote role while leveraging your expertise to drive impactful results.

Are you ready to dive into the fast-paced world of hospitality and short-term rentals? We're seeking a Guest Experience and Reservation Coordinator who thrives in a hustle environment to elevate our guest services to the next level. This entry-level role is perfect for someone with a passion for guest satisfaction and a knack for problem-solving. As our Guest Experience and Reservation Coordinator you will be the first point of contact for potential and current guests ensuring they have an outstanding experience from start to finish. Your ability to communicate effectively and efficiently will be crucial in responding to booking inquiries addressing guest concerns and coordinating with our team to provide top-notch service. Engage with guests before during and after their stay to ensure a seamless experience. Respond promptly to new booking inquiries to maximize occupancy. Troubleshoot and resolve guest issues swiftly working closely with our team to maintain high satisfaction levels. To excel in this role you should be comfortable using tools such as Canva OwnerRez Pricelabs and Breezeway . These platforms will be integral in managing reservations and enhancing guest interactions. If you are an energetic detail-oriented individual looking to grow in the hospitality industry we want to hear from you! Join us and be part of a team where your hustle and dedication will make a direct impact on our guests' experiences.

Purpose: To serve as the project coordinator of the Advertising team managing intake asset chasing for campaigns and verification of basic reporting to free up 10-20% of the team's bandwidth for high-volume execution. Routing tasks to the appropriate team member (Ad Operations/Email) ensuring marketing campaigns are built in ClickUp and with all materials and approvals in place for an on-time launch keeping client experience at the forefront. (Note: This role does not execute campaigns in-platform; it ensures the operational ticket is perfect before handing it to the execution specialists). This role is perfect for someone who thrives in a fast-paced environment enjoys cross-functional collaboration and knows how to keep multiple moving parts aligned across campaign planning creative development approvals and final reporting. Job Duties: ○ Own the entire campaign request and triage process ensuring smooth intake efficient material review and timely execution of 200+ campaigns per month. ○ Manage daily task triage and assignments in ClickUp across multiple campaign types. Review all incoming campaign requests and assets within 1 business day of receipt. ○ Ensure that the collection of assets and approvals are received for all tasks across static video and dynamic campaigns (onsite offsite paid social Brand/Content Boosts/Content Boost With Leads). ○ Confirm receipt of complete materials by updating ClickUp status and follow up on missing items daily. ○ Assign tasks to media activation and creative resources (email ops ad ops design) within 1 business day of full material receipt. ● Cross Functional & Client Communication: ○ Serves as the first point of contact for clients on campaign requests material acknowledgment and approvals. ○ Proactively reach out to clients to clear blocked tickets follow up daily on missing assets or information needed to move a campaign forward. ○ Use standardized communication templates to ensure timely and clear outreach. We act as a white-glove service to some of our clients so adhering to communications standards is required. Any additional communication types must be approved by either the Head Project Manager or Director of Operations. ○ Followup with the execution team (AdOps/Email) on any tasks that may be delayed or that are overdue ensuring they are prioritized. ○ Execute the Exception Protocol : Immediately escalate any highly customized or strategic client questions outside of the standard SOP to the designated Client Partner or Head PM. ● ClickUp Administration: ○ Maintain the project management environment and task actionable statuses. ○ Build and maintain project plans using ClickUp templates aligning task owners ensuring statuses are up to date deadlines and dependencies are on track. ○ Manage the full creative review and approval lifecycle sending reminders and ensuring all assets are approved 2-3 business days before launch by the client or stakeholder. ○ Assign creative development and campaign setup tasks based on specialization and team capacity. ● Basic Reporting & Data Collection: ○ Ensure that campaign data is populating within client dashboards upon launch and proactively escalating to the Head Project Manager and Director of Operations if data is not populating. (This involves verifying data flow not conducting strategic data analysis). ● AI-Driven Efficiency: ○ Use AI tools to draft all routine client communications to ensure grammar and types are not within communication tone is professional and warm and ensure that ClickUp descriptions are standardized and clear. Key Responsibilities & Deliverables 1. Administrative Support (Daily/Weekly) ● Daily: Create and complete intake tasks assign team follow up on missing assets and clear blocked tickets in ClickUp. ● Weekly: Verify dashboard reporting for assigned clients is populating and deliver updates to the team on weekly 1:1 to ensure leadership is in the know of campaign and team needs. 2. High-Volume Coordination (200+ Tasks/Month) ● Manage the intake and verification for AdOps Email and managed service clients assigned. ● Ensure 5-7 day turnarounds are met by having all assets Ready for Execution on day 1 or within 48-72 hours if having to chase for assets. 3. Client Communication Strategy ● Direct Client Communication: 30% ○ Asset chasing task intake and scheduling and basic status updates ● Internal Coordination: 70% ○ Clearing hurdles for the Head PM and Execution team ensuring tasks are fully built out and escalations are directed appropriately. Required Skills & Qualifications ● Alignment: ○ High capacity for administrative tasks and meticulous attention to detail. ● Platform Proficiency: ○ Advanced ClickUp Google Workspace Slack and AI tool usage. ● Communication Excellence: ○ Clear and professional written and verbal communication utilizing AI to ensure there are no errors in communication. ● Process Discipline: ○ Uncompromising adherence to SOPs and protocol ensuring organization within ClickUp email inbox and Google Drive. ● AI Integration: ○ Expert use of AI for drafting routine client communications and verifying details on tasks. ● Strong familiarity with project management tools preferably ClickUp ● 2-3 years of experience in marketing coordination media project management or digital advertising production or fast paced agency environment. ● Detail-oriented mindset with a passion for technology advertising and accountability. Performance Metrics (KPIs) ● Ticket Readiness: ○ 95-100% Ready for Execution rate for tickets before they hit the execution team. ● Bandwidth Reduction: ○ Achieving 10-20% time savings for the Head Project Manager and Execution team. ● SLA Intake Adherence: ○ 100% on-time asset collection for tight 5-7 day turnarounds. (If a client is late delivering assets the Coordinator is measured on how quickly they sent the reminder/escalated it). ● Reporting Accuracy: ○ 100% accuracy in dashboard review to ensure data is populating post-campaign launch. To apply please include: Your relevant experience Your availability and time zone Your top 3 skills related to this role

Are you ready to dive into a fast-paced goal-driven environment? Join our Limited Liability Company as a Virtual Executive Assistant and become an integral part of our team! We're seeking energetic individuals eager to grow and excel in a dynamic setting. This entry-level position is perfect for those who are organized proactive and ready to make an impact. A pply now at: zholdingsllconline at outlook dot com As a Virtual Executive Assistant you'll be at the heart of our operations ensuring smooth communication and efficient scheduling. Your day-to-day responsibilities include: Managing emails and phone calls to maintain seamless communication. Scheduling appointments and coordinating meetings. Providing exceptional customer support to enhance client satisfaction. Responding promptly and effectively to inquiries to uphold our service standards. To succeed in this role you will need: Ability to work independently and as part of a team Strong organizational skills to handle multiple responsibilities effectively. Excellent communication abilities to interact professionally with clients and team members. A proactive attitude and a willingness to learn and adapt quickly. Embrace the opportunity to work remotely while contributing to a vibrant and driven team. If you're ready to jump into a role that challenges and rewards your dedication apply now at: zholdingsllconline at outlook dot com