Detail-Oriented Operations Specialist for E-Commerce

Role Overview We are seeking a detail-oriented, proactive, and reliable Virtual Assistant to manage the day-to-day operations of our growing network of stores. Your primary goal is to ensure customer satisfaction, streamline order fulfillment, and maintain high standards for our online presence. Key Responsibilities Customer Support: Respond to customer inquiries via the platform inbox. Handle refund requests, tracking inquiries, and product questions with a professional tone. Order Fulfillment: Process daily orders, ensure all shipping and tracking information is accurate. Logistics Management: Monitor shipping delays, update tracking numbers, and communicate proactively with customers regarding their delivery status. Product Listing: Research and import new products to the store, including implementing SEO-friendly titles and compelling product descriptions. Requirements Proven experience as a Virtual Assistant in the e-commerce/dropshipping space. (new hires welcome) Excellent written and verbal English skills with the ability to be a self-starter. Ability to work independently and meet daily deadlines. (Need someone who communicates often and clearly on a daily basis!) High-speed internet connection and a reliable workstation.