Detail-Oriented Virtual Receptionist for Painting Contracting Business

Join our dynamic team as a Virtual Receptionist , where you'll play a crucial role in our painting contracting business. We're looking for a mid-level professional with a strong focus on detail and technical proficiency to enhance our customer service experience and streamline operations. IMPORTANT - PLEASE READ BEFORE APPLYING All applications and inquiries regarding this position must be submitted exclusively through this hiring platform . Please DO NOT contact Martin Carabajal Painting through our business phone number, website, Google Business Profile, Google Ads, social media, or any other business communication channels. These channels are strictly reserved for customers and potential clients. Contacting us through these channels may result in unnecessary advertising charges to our business. Applicants who do not follow these instructions will not be considered for the position. Thank you for your understanding and cooperation. Key Responsibilities: Answer incoming phone calls professionally, screening legitimate customer inquiries from spam and sales calls. Collect customer information and qualify new leads effectively. Schedule estimates and appointments using our booking system to ensure efficient time management. Monitor and respond to customer emails promptly, maintaining a high standard of communication. Manage our CRM by organizing incoming leads, updating customer records, and tracking appointments diligently. Follow up with potential customers on pending estimates to ensure conversion. Maintain an organized calendar and provide daily updates on leads, appointments, and important messages. Tools & Skills Required: Proficiency in Google Calendar for effective scheduling and time management. Experience with CRM systems to manage customer interactions and data efficiently. Excellent communication skills, both verbal and written, to interact professionally with customers and team members. Strong organizational skills with attention to detail to manage multiple tasks effectively. If you have a keen eye for detail and a passion for providing exceptional service in the home services industry, we invite you to apply and be part of our team dedicated to excellence and customer satisfaction.