Dynamic Remote Lead Engagement & Customer Service VA

Join our fast-paced home services team as a Remote Lead Engagement & Customer Service Virtual Assistant . We are on the hunt for an energetic and proactive individual who thrives in a hustle-driven environment. If you have a knack for turning inquiries into scheduled services and enjoy providing top-notch customer support, this role could be your perfect fit! In this role, you will: Quickly call warm leads after they submit an inquiry to maximize engagement. Answer inbound calls from potential customers with enthusiasm and clarity. Follow up with leads via phone and text to ensure seamless communication. Efficiently book window and gutter cleaning jobs into your schedule. Handle basic pricing and service questions with confidence. Calm and assist existing customers with complaints, scheduling issues, and technician concerns, escalating when necessary. Keep our CRM updated with detailed notes, lead statuses, appointments, and follow-ups. Learn about the backend operations, including ads and lead flow, to enhance your creative process over time. To succeed in this role, you should be comfortable using the following tools: GoHighLevel Google Workspace Google Sheets Google Calendar Gmail Slack Stripe QuickBooks Canva This is an entry-level role, perfect for those looking to start their career in a vibrant and rapidly growing industry. If you're ready to dive into a role where every day is different and your hustle is rewarded, apply today to become a vital part of our team!