ECM - Care Partner

Care Management & Coordination for ECM Participants– Support at Home The Role This is a dynamic care management and coordination position focused on delivering Support at Home services that empower older people to live safely, independently, and with dignity in their own homes. You will work closely with clients, families, internal teams, and external service providers to assess needs, develop care plans, coordinate supports, and conduct regular reviews to ensure services remain responsive to changing circumstances. A strong understanding of the Support at Home reform, including the updated program structure and operational guidance, is essential. You will apply this knowledge to care planning, budgeting, compliance, documentation, and service coordination, ensuring all supports align with quality standards and program requirements. This is a non-clinical role that combines care management, coordination, administration, and meaningful client engagement. The position involves both office-based work and regular visits to clients’ homes. Key Responsibilities Be a key contact person for ECM partners. Conduct Support at Home assessments, reviews, and reassessments Manage client intake, onboarding, and preparation of service agreements and documentation Deliver high-quality, person-centred care planning and budgeting Provide comprehensive care management, advocacy, and coordination of supports Coordinate access to allied health, nursing services, equipment, and home modifications Organise Assistive Technology and Home Modifications (AT-HM) Monitor participant budgets and funding utilisation Respond proactively to changing client needs through regular reviews Collaborate with rostering teams, care workers, and community partners Manage feedback and complaints in line with Aged Care Quality Standards Maintain accurate client records and contribute to continuous improvement About You To thrive in this role, you will bring: Experience in Support at Home and/or Home Care Package coordination Strong knowledge of program requirements and service delivery frameworks A genuine passion for client care and relationship building Demonstrated experience in care planning, documentation, and coordination Experience managing participant budgets and monitoring funding Excellent communication and stakeholder engagement skills The ability to work independently and collaboratively Proficiency in client management systems and Microsoft Office