Executive Operations Manager - Speed to Lead

div]:bg-bg-000/50 [&_pre>div]:border-0.5 [&_pre>div]:border-border-400 [&_.ignore-pre-bg>div]:bg-transparent [&_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8"> _*]:min-w-0 gap-3 standard-markdown"> Speed to Lead is a performance-driven appointment setting company. We turn inbound leads into booked, qualified, attended appointments - fast. Our model is simple: we only win when our clients win. We're looking for an Executive Operations Manager to run the day-to-day operations so our founder can focus on growth and strategy. This is not a traditional VA role. You will function as the operational backbone of the business - owning the CRM, managing data integrity, handling client reporting, coordinating the setter team, and ensuring nothing falls through the cracks. What You'll Own GHL pipeline and lead operations - ensuring leads move through stages correctly, automations fire properly, and no lead goes cold. Building and maintaining workflows, managing contact tagging, list segmentation, and lead source tracking. Troubleshooting broken automations, webhook failures, and missed triggers. Aircall coordination - monitoring call activity, ensuring setters are dialling according to schedule, reviewing call logs, and flagging missed follow-ups. Working with Aircall dashboards and integrations to maintain visibility on team performance and call quality. Reporting, data entry, and admin - maintaining clean, accurate data across GHL and Google Sheets. Building daily and weekly performance reports covering dials, connects, bookings, show rates, and qualification rates. Preparing client-facing reports. Managing Xero data entry including invoicing and basic bookkeeping. Maintaining SOPs. Managing the founder's calendar, inbox, and priorities. Client communications and onboarding - handling routine client updates, onboarding new clients into GHL (pipeline setup, workflow configuration, access provisioning, lead source integrations via Zapier or webhooks), and escalating issues with context and recommended solutions. Team coordination and process enforcement - monitoring setter activity and adherence to SOPs, flagging underperformance with data, coordinating schedules and shift coverage, and enforcing data entry standards across the team. Systems and process improvement - identifying bottlenecks, building new automations in GHL, evaluating tools and integrations, and owning all operational documentation. Who You Are You have hands-on experience with GoHighLevel - pipelines, workflows, automations, reporting, and contact management. This is non-negotiable. You understand Aircall - call logging, dashboards, integrations, and how a phone-based sales operation runs. You are obsessively organised and don't let things slip. You're comfortable with data entry, CRM hygiene, and turning messy information into clean records. You can build and maintain reports that give clear visibility into performance. You understand sales operations: lead flow, pipeline stages, follow-up cadences, and appointment setting metrics. You communicate directly - no fluff. You are proactive and build systems to prevent problems rather than reacting to them. You have experience working remotely with founders or small teams in fast-paced environments. Compensation and Details Competitive offshore rate, paid monthly in USD or AUD. Full-time, 40 hours per week with overlap in Australian business hours (AEST). Remote - anywhere with reliable internet and a quiet workspace. Tools provided: GHL, Aircall, Google Workspace, Xero, Slack. This role grows with the business - as Speed to Lead scales, so does your scope and compensation. How to Apply Submit your CV and a short Loom video (under 3 minutes) explaining your GHL and Aircall experience and how you'd approach your first 7 days in this role. We hire on execution, not resumes.