Remote Customer Service & CRM Manager

Join our dynamic cleaning business as a Remote Customer Service & CRM Manager . We are seeking a dedicated professional with a strong background in customer service and CRM management to enhance our client interactions and streamline our operations. As a key player in our team, you will ensure seamless communication with our customers and maintain accurate records while enjoying the flexibility of remote work. In this mid-level role, you will be responsible for: Responding promptly to Thumbtack leads and customer messages to maximize engagement and conversions. Scheduling jobs efficiently and managing your calendar to optimize workflow. Updating and managing CRM/customer records to ensure accurate and up-to-date information. Following up with leads, providing estimates, and managing unpaid invoices to support financial objectives. Handling customer service calls, texts, and reschedules to maintain high customer satisfaction. We are looking for someone who possesses: Proven experience in customer service and CRM management, preferably within the cleaning industry. Strong organizational and multitasking skills to manage multiple responsibilities effectively. Excellent communication skills, both written and verbal, to interact professionally with customers and team members. A proactive approach to problem-solving and a customer-centric attitude. Familiarity with CRM tools and scheduling software, with the ability to adapt quickly to new tools as needed. If you are a motivated individual with a passion for customer service and a desire to contribute to a growing business, we invite you to apply. Join us in delivering exceptional service and building lasting customer relationships from the comfort of your own home.