Social Customer Service Jobs

Join our fast-paced home services team as a Remote Lead Engagement & Customer Service Virtual Assistant . We are on the hunt for an energetic and proactive individual who thrives in a hustle-driven environment. If you have a knack for turning inquiries into scheduled services and enjoy providing top-notch customer support this role could be your perfect fit! In this role you will: Quickly call warm leads after they submit an inquiry to maximize engagement. Answer inbound calls from potential customers with enthusiasm and clarity. Follow up with leads via phone and text to ensure seamless communication. Efficiently book window and gutter cleaning jobs into your schedule. Handle basic pricing and service questions with confidence. Calm and assist existing customers with complaints scheduling issues and technician concerns escalating when necessary. Keep our CRM updated with detailed notes lead statuses appointments and follow-ups. Learn about the backend operations including ads and lead flow to enhance your creative process over time. To succeed in this role you should be comfortable using the following tools: GoHighLevel Google Workspace Google Sheets Google Calendar Gmail Slack Stripe QuickBooks Canva This is an entry-level role perfect for those looking to start their career in a vibrant and rapidly growing industry. If you're ready to dive into a role where every day is different and your hustle is rewarded apply today to become a vital part of our team!

Join our dynamic construction team as a Bookkeeper & Social Media Admin Assistant . We are seeking a meticulous and technically proficient individual to manage our financial records enhance our social media presence and provide essential administrative support. This mid-level role is perfect for someone who thrives in a detail-oriented and structured environment. As part of your responsibilities you will: Maintain accurate financial records using Zoho ensuring all transactions are properly documented and reconciled. Develop and manage engaging content for our social media platforms to boost our brand visibility and engagement. Assist in various administrative tasks including scheduling correspondence and document management to support our team's efficiency. We are looking for someone with: Proven experience in bookkeeping preferably within the construction industry. Strong understanding of social media management and content creation. Proficiency in using Zoho for financial and administrative tasks. Excellent organizational skills and keen attention to detail. Ability to work independently and collaborate with remote teams effectively. If you are a technically skilled professional with a passion for finance and social media we would love to hear from you. Apply today to be part of our innovative and supportive team where your contributions will directly impact our growth and success.

Join our fast-paced digital marketing team as a Remote Virtual Assistant where hustle and efficiency drive success. You'll play a crucial role in streamlining operations and supporting our marketing efforts from anywhere in the world. As a Virtual Assistant you will: Manage and organize email inboxes filtering high-priority messages and drafting responses. Coordinate schedules book appointments and expertly manage Google Calendar. Conduct web research compile data reports and manage spreadsheets. Handle data entry file organization and document formatting. Assist with basic social media scheduling and respond to customer service inquiries. We are looking for someone with a keen eye for detail and a proactive approach to problem-solving. You should be comfortable working in a fast-paced environment and have a passion for organization and efficiency. Tools and Skills Required: Proficiency in Google Workspace and Microsoft Office 360. Strong organizational and multitasking skills. Excellent written communication and interpersonal skills. If you're ready to jump into the world of digital marketing and grow your career from the comfort of your home apply now!

Join our dynamic team as a Bilingual Virtual Assistant for our short-term rental company specializing in Airbnb properties. We are seeking a professional with fluent proficiency in both ENGLISH and SPANISH to enhance our guest experience and streamline operations. As a mid-level Virtual Assistant you will play a crucial role in ensuring smooth communication and efficient management of our rental properties. Your responsibilities will include: Managing guest communications via messages and calls to provide exceptional service and address any inquiries or issues promptly. Scheduling and updating calendars to ensure seamless coordination of bookings and property availability. Handling emails directed to Airbnb support ensuring accurate and timely resolution of any concerns. To succeed in this role you should have: Proven experience in a similar mid-level virtual assistant role preferably within the Airbnb or hospitality industry. Fluent proficiency in both English and Spanish with excellent written and verbal communication skills. Strong organizational skills with the ability to multitask and prioritize effectively. A professional demeanor and a commitment to providing outstanding customer service. This is a remote position offering the flexibility to work from anywhere while being part of a professional and supportive team. If you are passionate about the hospitality industry and possess the required skills we invite you to apply for this exciting opportunity.

Join our dynamic IT Services team in Dublin as an Entry-Level Technical Support Specialist and become the go-to expert for resolving technical issues on-site. We are looking for a detail-oriented professional eager to help users with hardware software network and system-related challenges. As a Technical Support Specialist you will: Troubleshoot and resolve technical issues efficiently ensuring minimal disruption to users. Provide exceptional technical support by handling support calls and requests guiding users through solutions in a professional and friendly manner. Document and follow up on issues by recording support cases updating tickets and adhering to established IT and GDPR procedures. You will utilize a variety of tools including: Microsoft Office (Word Excel Outlook) for communication and documentation. Windows operating system for troubleshooting and support. IT helpdesk/ticketing systems to manage and track support requests. Basic networking and remote support tools to assist in problem-solving. AI tools and applications are an advantage but not required. GDPR/data protection software and procedures to ensure compliance with data protection regulations. This entry-level opportunity is perfect for someone passionate about technology and eager to develop their skills in a hands-on environment. If you are ready to make a difference in users' day-to-day experiences and grow in the IT field we want to hear from you!

Join our fast-paced healthcare team as a Virtual Assistant specializing in Client Support and Test Coordination. We are seeking a proactive and detail-oriented professional to become an integral part of our operations. If you thrive in a hustle environment and are passionate about delivering exceptional service this role is for you. As a Virtual Assistant you will be the primary point of contact for two key client accounts ensuring seamless communication and coordination. Your ability to manage multiple tasks efficiently will be crucial as you oversee the drug and alcohol test ordering process from initiation to completion. Key Responsibilities: Answer inbound calls and serve as the primary contact for assigned client accounts. Coordinate the end-to-end process of drug and alcohol test ordering scheduling and tracking. Provide clients with timely status updates on test progress and completion. Prepare and maintain comprehensive reports for client accounts. Handle general administrative tasks including data entry email correspondence file management and more. Required Tools & Skills: Proficiency in Slack and Outlook. Strong organizational skills and attention to detail. Excellent communication and interpersonal abilities. Experience in a fast-paced client-focused environment. Embrace the opportunity to work remotely while making a significant impact in the healthcare industry. If you're ready to bring your expertise to our team apply now and let's create a healthier future together!

Design Lift Studio is seeking a proactive and organized Marketing Virtual Assistant to join our team on a part-time basis. As a key player in executing our marketing strategy you will work remotely to enhance our presence across various platforms and support our outreach efforts within the real estate industry. In this role you will be responsible for a range of tasks designed to drive engagement and generate leads: Create and Schedule Content: Develop visually compelling graphics using Canva craft engaging captions and produce Reels/short-form content for platforms such as Instagram TikTok Facebook LinkedIn and Pinterest. Research and Build Lead Lists: Identify and compile lists of qualified Realtors brokers property investors STR owners and property managers that align with our target client profile. Execute Outreach and Follow-Ups: Conduct cold calls send personalized emails and DMs and diligently track responses to secure booked discovery calls. Maintain the CRM and Marketing Pipeline: Update lead statuses organize contact information schedule follow-ups and ensure the pipeline remains streamlined and efficient. To excel in this role you should be comfortable using tools such as GoHighLevel Canva and Capcut and possess a strong visual sense. Experience with social media platforms like Instagram LinkedIn Facebook and TikTok is essential. We are looking for a mid-level professional who can seamlessly translate marketing activities into qualified leads and revenue. If you are a detail-oriented individual with a passion for real estate marketing we want to hear from you.

As a Call Handler you will serve as the primary point of contact for incoming customer inquiries service requests and general support. Your main objective is to provide a professional empathetic and efficient response ensuring customer issues are addressed promptly or directed to the appropriate department. Key Responsibilities Call Management: Answer high-volume inbound phone calls in a timely polite and professional manner. Customer Support: Listen actively to customer inquiries diagnose issues and provide clear accurate solutions using internal knowledge bases. Data Entry & Record Keeping: Accurately log call details customer interactions and actions taken into the customer relationship management (CRM) system. Issue Escalation: Identify urgent complex or sensitive cases and escalate them to the appropriate department or senior staff according to company protocol. Process Compliance: Adhere to company policies data protection guidelines (e.g. GDPR) and call quality standards at all times. Multitasking: Manage queue times efficiently while maintaining high standards of data entry and post-call administration. Strong verbal communication active listening and clear telephone etiquette. Technical Fast and accurate typing skills; familiarity with CRM software and basic computer systems.Problem-Solving Ability to handle difficult or upset callers calmly and resolve complaints effectively. Personal Attributes Empathy resilience under pressure attention to detail and a team-oriented mindset.

We are seeking a highly skilled Virtual Assistant with advanced English reading and writing capabilities to support our sales customer support and executive leadership team. This role is integral to ensuring seamless operations and exceptional service within our healthcare organization. As an Expert Virtual Assistant you will be responsible for: Lead Generation: Identify and qualify potential leads to drive business growth. Cold Calling: Reach out to prospective clients with professionalism and persuasive communication. Customer Support: Provide top-notch assistance via phone and chat addressing inquiries and resolving issues promptly. Executive Assistance: Assist the CEO with various administrative tasks ensuring effective time management and coordination. We are looking for candidates who possess: Expert-level experience in virtual assistance particularly within the healthcare sector. Exceptional communication skills in English both written and verbal. Proven ability to manage multiple tasks efficiently and effectively. Strong organizational skills and attention to detail. This is a remote position that requires a professional demeanor and the ability to work independently while collaborating with our dynamic team. If you are a proactive problem-solver with a passion for delivering excellence we invite you to apply and join our mission-driven organization.

Join our dynamic SaaS company as a Remote Customer Service Specialist where your expertise in handling customer interactions will be rewarded with competitive pay and growth opportunities. We are looking for dedicated professionals who excel in communication and reliability. As a key member of our customer service team you will play a critical role in ensuring client satisfaction by addressing inquiries and providing timely resolutions. Your responsibilities will include: Replying to customer tickets with precision and empathy. Handling and forwarding calls and emails to the appropriate departments. We seek a mid-level professional who demonstrates: Exceptional communication and interpersonal skills. Proven experience in customer service within the SaaS industry. Strong organizational skills and attention to detail. Ability to work independently and manage time effectively. This is a remote position offering you the flexibility to work from the comfort of your home while being a part of a supportive and innovative team. If you are a proactive problem-solver ready to advance your career we would love to hear from you.