Customer Service Jobs

Job Title Virtual Assistant (VA) - Sales & Marketing AI Operator Department: Sales & Marketing Reports To: Sales & Marketing Manager / CEO Employment Type: Full-Time or Part-Time (Remote) Company: Advanced Marketing & Sales About Us Advanced Marketing & Sales helps businesses grow through AI-powered marketing automation customer relationship management (CRM) lead generation and sales systems. We combine artificial intelligence with human expertise to help organizations attract more customers automate operations and increase revenue. We are looking for a highly organized technology-driven Virtual Assistant who is eager to learn AI tools digital marketing and sales operations while supporting multiple client projects. Position Summary The VA Sales & Marketing AI Operator plays a key role in executing digital marketing campaigns managing customer relationships supporting sales activities and operating AI-powered business systems. This position combines marketing CRM management automation AI prompting and administrative support to ensure that leads are captured nurtured and converted into customers. Key Responsibilities Sales Operations Manage leads within GoHighLevel (GHL). Update CRM records accurately. Create and manage sales opportunities. Monitor pipelines and sales stages. Schedule appointments and follow-ups. Send proposals and follow-up communications. Track sales performance metrics. Maintain customer records. Marketing Operations Publish social media content. Schedule posts across multiple platforms. Assist with email marketing campaigns. Support SMS marketing campaigns. Build landing pages and funnels in GoHighLevel. Create and edit surveys and forms. Maintain company websites and marketing assets. Assist with SEO initiatives. Monitor campaign performance. AI Operations Use ChatGPT and other AI tools to create: marketing content; emails; blog articles; social media posts; SMS campaigns; sales scripts; job descriptions; promotional materials. Improve AI prompts for better business results. Research new AI tools and recommend improvements. Support AI-powered customer service systems. GoHighLevel Responsibilities Manage contacts. Build pipelines. Create workflows. Configure automation. Create calendars. Manage opportunities. Organize tags and custom fields. Build forms and surveys. Generate reports and dashboards. Administrative Support Prepare reports. Maintain project documentation. Update spreadsheets. Organize digital files. Support client onboarding. Coordinate virtual meetings. Perform general administrative duties. Required Skills Excellent written and verbal English communication. Strong organizational skills. High attention to detail. Ability to manage multiple projects. Strong problem-solving abilities. Comfortable learning new technology. Self-motivated and dependable. Professional attitude. Ability to work independently. Technical Skills Preferred experience with: GoHighLevel (GHL) ChatGPT or other AI platforms Google Workspace Microsoft Office Canva Facebook Business Suite LinkedIn TikTok WordPress (preferred) CRM systems Email marketing software Automation platforms (M hidden or Zapier is a plus) Key Performance Indicators (KPIs) The successful candidate will be evaluated based on: CRM data accuracy. Number of leads processed. Marketing campaigns completed. Workflow accuracy. Appointment scheduling performance. Sales follow-up completion rate. Response time to new inquiries. AI content production quality. Task completion on schedule. Overall contribution to business growth. Education & Experience Preferred: Associate or Bachelor's degree in Marketing Business Communications Information Technology or a related field. Experience in sales customer service marketing or virtual assistance is preferred but not required. Recent graduates and apprentices with strong technology skills are encouraged to apply. What You'll Learn This position provides hands-on experience in: Artificial Intelligence for Business Sales Operations Digital Marketing Customer Relationship Management (CRM) Marketing Automation Lead Generation Funnel Building Business Analytics SEO Email Marketing Social Media Marketing Automation Workflows AI Prompt Engineering Success Profile We are looking for someone who is: Curious and eager to learn. Passionate about technology and AI. Customer-focused. Organized and dependable. Comfortable working in a fast-paced environment. Committed to continuous improvement. Excited to help businesses grow through modern marketing and automation. Why Join Us? By joining Advanced Marketing & Sales you will gain real-world experience working with cutting-edge AI technology digital marketing strategies and CRM automation while contributing to projects across healthcare staffing professional services and home services. This role offers an excellent opportunity to build valuable skills that are in high demand in today's AI-driven business environment.

Join our dynamic insurance agency as a Virtual Assistant where your organizational expertise and attention to detail will drive our success in client management and operational efficiency. We are seeking a mid-level professional with a strong technical acumen to support our team remotely. As a Virtual Assistant you will play a crucial role in streamlining our processes and enhancing client interactions. Your primary responsibilities will include setting appointments through calls handling a variety of administrative tasks and engaging in qualifying calls to ensure client needs are met efficiently. Additionally you will be responsible for maintaining detailed notes and organizing data using Google Sheets. Appointment Setting: Initiate and manage client appointments via phone calls ensuring a seamless experience. Administrative Support: Execute various administrative duties to support the team effectively. Qualifying Calls: Conduct calls to assess and qualify client needs providing essential insights for our agents. Note Taking: Accurately document call outcomes and client interactions for future reference. CRM Management: Utilize CRM tools to update and maintain client information ensuring data accuracy and accessibility. Google Sheets Organization: Organize and manage data in Google Sheets for easy access and reporting. The ideal candidate will possess a blend of technical skills and a proactive approach to problem-solving. Experience with CRM systems and proficiency in Google Sheets are essential for success in this role along with fluent english speaking. If you are a detail-oriented technically skilled professional eager to contribute to a leading insurance agency we encourage you to apply and become a vital part of our team.

Are you passionate about connecting talented individuals with exciting career opportunities? We are on the lookout for a Junior HR Agent to join our dynamic team. With a friendly and casual work environment this remote role offers the perfect chance to grow your career in Human Resources. As a Junior HR Agent you will play a pivotal role in our hiring process. Your daily responsibilities will include: YOU WILL GET BONUS FOR EACH CLOSED POSITION Monitoring and updating open positions to ensure our job listings are current. Engaging with potential candidates building relationships and guiding them through the hiring process. Collaborating with local HR teams to identify and reach out to potential candidates. Search and Negotiate with with local HRs for the open positions To excel in this role you'll need strong communication skills enabling you to effectively interact with candidates and HR colleagues. We're looking for a mid-level professional who is eager to develop their skills in a supportive environment. This position offers the flexibility of remote work allowing you to balance your professional and personal life effectively. If you're ready to join a team that values your contributions and supports your growth we'd love to hear from you!

We run a residential cleaning business and have a full-time VA already on the team. We are looking for a part-time VA to cover the days and hours our full-time VA does not work so this is a coverage role not full-time. Responsibilities: - Answer and return customer calls and texts with priority on returning missed calls promptly - Qualify leads (ask bed bath and square footage before quoting) - Send quotes by size tier and follow up with the booking link - Enter and update bookings in our scheduling system (BookingKoala) - Coordinate cleaners including handling reschedules and same-day swaps when a cleaner cannot make a job - Follow up on outstanding payments and flag issues internally - Keep records accurate and communicate updates clearly Requirements: - Strong written English (replies go directly to customers) - Customer service or appointment-setting experience - Reliable internet and a quiet space for calls - Organized proactive and able to follow SOPs independently Nice to have: - Experience with BookingKoala OpenPhone or similar booking and phone tools - Prior cleaning home services or field-service dispatch experience To apply please include: 1. Your relevant experience (mention any cleaning or booking-tool experience) 2. Your weekly availability and time zone including evenings and weekends 3. Have you used BookingKoala OpenPhone or a similar tool? Which ones?

We are hiring a Virtual Assistant to support our business with Appointment Setting Cold Calling and General Tasks. Please provide resume and voice recording of the following: Hey ( ) it's (your name) I'm calling in regards to your health coverage request. I have your zip code as___? and your date of birth as___? Are you looking for an individual or family plan? Perfect! And before we get started what had you looking for coverage? Did your rates go up? Responsibilities: Assist with daily tasks related to Appointment Setting Support Cold Calling tasks and follow processes accurately Handle General Tasks tasks with attention to detail Communicate progress and updates clearly Follow instructions meet deadlines and ask questions when needed Requirements: Previous experience with Appointment Setting and/or Cold Calling Strong written English and communication skills Reliable internet connection Organized detail-oriented and proactive Able to work independently and follow SOPs Nice to have: Experience working with international clients Familiar with tools like Google Workspace or other CRMs To apply please include: Your relevant experience Your availability and time zone Your top 2 skills related to this role

Join our dynamic remote staffing team as a Virtual Assistant for Online Research in the business services industry. We are searching for a detail-oriented individual eager to dive into online research and support our team by finding verifying and organizing crucial information. As a Virtual Assistant your primary responsibility will be to conduct online searches for people businesses and various information based on specific criteria. You will utilize tools such as Google LinkedIn Facebook and more to gather accurate data. Your findings will be meticulously organized and updated in Google Sheets or Microsoft Excel ensuring that all information is correct and verified before submission. Key Responsibilities: Conduct online research using platforms like Google LinkedIn and Facebook. Organize and update search results in Google Sheets or Microsoft Excel. Verify the accuracy of the information before submission. Communicate progress and report completed tasks to the team. Skills and Tools: Proficiency in Google Search Google Sheets and Microsoft Excel. Familiarity with LinkedIn and Facebook for research purposes. Basic knowledge of Gmail for communication. Attention to detail and a methodical approach to research. This entry-level position is perfect for someone looking to develop their research skills in a remote work environment while contributing to a team-focused business service. If you are a meticulous researcher eager to support our team with accurate and organized data we encourage you to apply and become a vital part of our online research efforts.

Join our dynamic team as a Social Media Customer Engagement Specialist where you will play a crucial role in maintaining our brand's professional image and fostering positive interactions with our online community. We are seeking a mid-level professional with a strong understanding of social media dynamics and customer service excellence. In this role you will be responsible for: Engaging with customers by promptly responding to inquiries and comments across various social media platforms. Utilizing Canva to create visually appealing responses and content that align with our brand's identity. Collaborating with the marketing team to enhance customer satisfaction and brand loyalty through strategic communication. The ideal candidate will have: Proven experience in social media management and customer engagement. Proficiency in using Canva to deliver high-quality visual content. Excellent communication skills with a keen eye for detail and professionalism. This is a remote position offering you the flexibility to work from anywhere while connecting with a global audience. If you are passionate about social media and customer interaction we would love to hear from you.

¿Eres una persona organizada y apasionada por el mundo administrativo? ¡Estamos buscando un Asistente Administrativo para unirse a nuestro equipo remoto en el sector de consultoría y servicios educativos! Este rol es perfecto para alguien con experiencia de nivel intermedio que quiera contribuir significativamente al manejo del Back Office. Como nuestro Asistente Administrativo serás la columna vertebral de nuestras operaciones diarias. Estarás a cargo de: Controlar los gastos por vertical para asegurar que todo esté en línea con nuestros objetivos financieros. Planear y controlar los ingresos ayudando a mantener una visión clara de nuestros flujos de caja. Gestionar cuentas por cobrar y por pagar para garantizar que nuestros procesos financieros sean fluidos y eficientes. Realizar gestión contable asegurando que todos los registros sean precisos y estén al día. Utilizarás herramientas como Pipedrive para organizar y optimizar tus tareas diarias. Nos encantaría que trajeras tus habilidades analíticas y tu capacidad de resolución de problemas para mejorar nuestros procesos administrativos. En este rol remoto tendrás la flexibilidad de trabajar desde cualquier lugar manteniendo una comunicación abierta y colaborativa con el equipo. Si te apasiona el orden y tienes un enfoque detallado ¡queremos conocerte! Importante: Estar en México y operar en español (ingles deseado)

Join our dynamic real estate management team as a Customer Service Phone Representative where your technical skills and attention to detail will play a crucial role in delivering exceptional service to our clients. We are seeking a mid-level professional with a passion for customer support and an interest in real estate management. As a Customer Service Phone Representative you will be responsible for: Answering incoming calls and providing solutions to client inquiries in a professional manner. Tracking and updating service tickets efficiently using Office tools. Following up diligently on maintenance requests to ensure timely resolution and client satisfaction. We are looking for someone who is: Proficient in using Office tools to manage and update customer information. Able to handle multiple tasks with precision and care. Experienced in customer service preferably within the real estate or property management sector. Detail-oriented with strong organizational skills and a technical mindset. This is a remote position offering you the flexibility to manage your schedule while delivering high-quality service. If you thrive in a fast-paced environment and are committed to enhancing the client experience we encourage you to apply.

Join our dynamic construction company as a Bilingual Virtual Appointment Coordinator . We are seeking a mid-level professional who is fluent in both English and Spanish to enhance our customer engagement and streamline our appointment scheduling process. As a crucial member of our team you will be responsible for: Handling inbound phone calls and addressing customer inquiries in both English and Spanish. Scheduling roofing and construction appointments efficiently. Following up with leads through phone calls text messages and emails. Updating and managing our CRM system with accurate customer information. Delivering outstanding customer service and supporting administrative tasks as needed. The ideal candidate will have experience with: CRM systems such as GoHighLevel Jobber Legacy Fusion or similar platforms. Google Workspace including Gmail Google Calendar and Google Docs. Microsoft Office Suite particularly Word and Excel. Zoom for virtual meetings and communication. Canva (preferred) for creating simple visual content. We value professionalism and a proactive approach to problem-solving. If you are an organized and detail-oriented individual with excellent communication skills we would love to hear from you!