Detail-Oriented Customer Service & Marketing Specialist - Remote

Join our innovative team as a Customer Service & Marketing Specialist in the gravel delivery industry. We are seeking an entry-level professional who is detail-oriented and possesses a technical mindset. In this remote role, you will play a crucial part in enhancing customer satisfaction and driving lead generation through strategic marketing efforts. Key Responsibilities: Provide exceptional customer service by following up on 10 quotes daily, ensuring all inquiries are addressed promptly and accurately. Engage with customers by sending 5 review requests daily to gather valuable feedback and improve service delivery. Confirm deliveries to ensure timely and accurate gravel delivery services, maintaining high customer satisfaction. Answer all incoming calls professionally, addressing customer concerns and inquiries efficiently. Marketing Tasks: Create engaging content for 10 Facebook group posts weekly to attract potential customers and generate leads. Showcase our services with 10 marketplace listings weekly, capturing the attention of a broader audience. Expand our reach by posting 5 OfferUp listings weekly, highlighting our gravel delivery solutions. Craft and publish 1 Craigslist ad weekly to tap into new markets and drive interest in our services. Experience & Skills: No specific tools are required; however, familiarity with social media platforms and online marketplaces is beneficial. Strong communication skills and the ability to manage multiple tasks efficiently. Attention to detail and a technical approach to problem-solving. Embrace the flexibility of remote work while contributing to a dynamic team focused on customer service excellence and innovative marketing strategies. If you are a proactive individual eager to grow in a supportive environment, we encourage you to apply.