Detail-Oriented Inbound Caller - Mid-Level

About the Role We are seeking a reliable, professional, and customer-focused Virtual Assistant to support a growing U.S.-based business. This role is ideal for someone with excellent communication skills, strong multitasking abilities, and a customer-first mindset. The ideal candidate will be responsible for answering inbound calls, assisting customers with pricing and quotes, handling administrative tasks, and ensuring prompt follow-up while remaining available to answer incoming calls throughout their shift. Responsibilities Answer inbound customer calls professionally and courteously (call volume varies throughout the day). Calculate pricing and prepare/send customer quotes. Take accurate messages and ensure prompt callbacks when necessary. Perform administrative and posting tasks as assigned. Stay available to answer incoming calls during the entire shift (except scheduled breaks and lunch). Manage multiple tasks efficiently while maintaining excellent customer service. Maintain accurate records and documentation. Communicate effectively with the client and team members. Qualifications Previous experience as a Virtual Assistant, Customer Service Representative, Administrative Assistant, or similar role. Excellent verbal and written English communication skills. Neutral or American-sounding English accent with clear pronunciation. Comfortable handling inbound phone calls professionally. Strong multitasking and organizational skills. Detail-oriented with excellent time management. Able to work independently with minimal supervision. Fast and reliable internet connection. Quiet home office with minimal background noise. Quality headset and webcam. Preferred Skills Experience preparing customer quotes or pricing calculations. Strong customer service background. Experience using phone systems, CRM software, or similar business tools. Ability to remain calm and professional during busy periods. Work Schedule 6 hours per day initially. Opportunity to increase to 8 hours per day based on business needs. Must be available throughout the entire shift to answer inbound calls while completing other assigned tasks. What We're Looking For We're looking for someone who is: Friendly and professional on the phone. Highly dependable and responsive. Comfortable balancing phone calls with administrative work. A quick learner with a positive attitude. Committed to delivering outstanding customer service.