Expert E-commerce Customer Support Specialist (Amazon, Shopify) via a Helpdesk System including returns/refunds

Join our dynamic e-commerce team as an Expert Customer Support Specialist , where you'll play a pivotal role in delivering exceptional service across Amazon and other marketplaces. We're seeking a seasoned professional with a strong background in handling customer interactions through helpdesk software and managing Shopify content. In this role, you will: Efficiently respond to email tickets using our helpdesk (edesk) system, ensuring timely and accurate communication with customers. Manage customer complaints with professionalism, processing returns and refunds, or organizing replacements through our ERP system. We would seek for a person to start early (at your timezone) like about 6:00 am and work on weekends, atleast saturday (getting another day off instead). Optional: oversee Shopify content management, focusing on maintaining and updating product images to enhance the customer experience. Optional: manage FBA shipment plans to replenish FBA stock To excel in this position, you should possess: Expertise in customer support within the e-commerce industry, specifically with Amazon and other major marketplaces. Proficiency in using helpdesk email software to manage and resolve customer inquiries effectively. optional: Experience with Shopify, particularly in content management and image optimization. optional: have technical knowledge and strategic perspective to calculate, manage and execute fba inventory stock shipment plans. This is a remote role that demands a high level of professionalism and self-motivation. If you thrive in a fast-paced environment and are passionate about customer satisfaction, we invite you to apply and contribute to our continued success.