Virtual Assistant for Homecare Agency

We are looking for a detail-oriented Virtual Assistant who already understands how home care agencies operate - someone who can hit the ground running and support our day-to-day administrative and operational needs with minimal hand-holding. Responsibilities: Support client intake, onboarding, and scheduling orientation Communicate with referral sources, care managers and caregivers Assist with EVV compliance tracking and caregiver call-out management Maintain accurate records in agency systems (Caretime, NCtracks, Quickbooks) Draft correspondence, outreach messages, and administrative documents Support geographic expansion efforts into new markets Communicate progress and updates clearly Follow instructions, meet deadlines, and ask questions when needed Requirements: MUST HAVE PREVIOUS HOMECARE AGENCY EXPERIENCE THIS IS NON-NEGOTIABLE Strong written English and communication skills Reliable internet connection Organized, detail-oriented, and proactive Able to work independently Familiarity with medicaid billing, EVV or LME/MCO credentialing preferred Nice to have: Familiar with tools like Google Workspace, Slack, Zoom, Trello/Asana Experience creating new SOP's, SEO & website creation