Virtual Assistant at Mahogany - Holiday Homes (AirBnB, B[hidden], etc.) 3 to 4 days a week

Virtual Assistant - Mahogany Vacation Homes Rental LLC | Dubai About Mahogany Mahogany Vacation Homes Rental is a growing short-term rental company managing around 25+ apartments across Dubai. We are a hands-on team working closely together across guest relations, property management and operations. As our portfolio grows, we are looking for a reliable and organised Virtual Assistant to support the team with the day-to-day administrative and operational work behind our properties. This is a role for someone who is detail-oriented, comfortable working independently and enjoys keeping things organized and under control. The Role As a Virtual Assistant, you will support our team across guest communication, booking administration, registrations, reporting, expenses and general back-office operations if needed. You will work primarily behind the scenes, making sure that the operational tasks connected to each booking are completed correctly and on time. Key Responsibilities 1) Guest & Booking Support - Monitor and respond to Airbnb and B[hidden] guest messages through Hostaway. - Handle standard guest questions clearly and professionally. - Escalate situations requiring local or managerial intervention to the relevant property manager. - Coordinate cleaning requirements and smartlock access. - Make sure all pre-arrival and check-in requirements are completed (guest passport registration, etc). 2) Administration - General back-office tasks if needed - Keep our Unit Facts Sheets accurante and up to date - Identify recurring issues or inefficiencies and suggest improvements to our process. Main tools - Hostaway (PMS) - M[hidden] (Task Management) - Excel (Microsoft Office) Working Hours What we would like (can be discussed) --> Part-time 3 to 4 days a week: 10:00 AM - 7:00 PM Dubai time ( 2:00 PM - 11:00 PM Manila time) These hours are fixed and are designed to provide support during key operational periods, including check-outs, arrivals and the end of the working day. What We Are Looking For Someone Who Is - Highly organised and detail-oriented - Strong in written English - Able to communicate clearly and professionally - Comfortable working independently and taking ownership of tasks - Comfortable working with Excel, documents and numbers - Comfortable asking questions when information is missing rather than guessing - Able to prioritize tasks and manage several properties at the same time - Proactive and interested in improving the way things are done Thank you Arno- CEO