Oyebola A. – Customer Service & Virtual Assistant Specialist | CRM | Admin | Onboarding

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Customer Service & Virtual Assistant Specialist | CRM | Admin | Onboarding

I am a dedicated and results-driven Customer Support and Virtual Assistant professional with over 3 years of remote experience helping businesses deliver excellent customer experiences, manage operations, and stay organised. Throughout my career, I have worked with international clients across EdTech, consulting, events, and service industries, consistently bringing the same standard of reliability, professionalism, and attention to detail to every role I take on. I am organised by nature, not just by habit. I build systems around my work so that tasks are tracked, priorities are clear, and deadlines are met without needing to be reminded or micromanaged. I communicate proactively, flag issues before they become problems, and always follow through until a task is fully complete. These are not just things I aim for, they are the standard I hold myself to every single day, and my 95–96% client satisfaction scores across all my remote roles reflect that consistency. What I bring to your business is not just a list of skills, it is a proven track record of showing up, following through, and delivering results that directly impact how your business runs and how your customers feel about it. I provide prompt, professional multi-channel support via phone, email, chat, and WhatsApp, ensuring every customer inquiry is handled with care and resolved efficiently. I manage CRM systems across Zoho, Zendesk, Intercom, and Go High Level with up to 98% data accuracy, keeping your records clean, current, and reliable. I handle calendar and inbox management, making sure nothing falls through the cracks and your schedule stays under control. I support client onboarding and follow-up, guiding new customers through processes smoothly and proactively re-engaging anyone who goes quiet. I perform data entry, research, and documentation with precision, and I leverage AI-assisted workflows using ChatGPT and Claude to work faster and smarter without sacrificing quality. I also bring a genuine customer-first mindset to everything I do. I understand that every email I send, every call I handle, and every record I update is a direct reflection of the business I represent. I take that responsibility seriously. Whether I am resolving a complaint, onboarding a new client, scheduling an appointment, or organising a database, I approach each task with the same level of care and professionalism because I know that the details matter and that how a business handles its customers is what builds or breaks its reputation. Beyond technical skills and customer service, I bring adaptability and a growth mindset. I am comfortable learning new tools, platforms, and processes quickly, and I genuinely enjoy finding better ways to do things. I have built workflows and SOPs from scratch that became team-wide standards, and I actively look for inefficiencies I can help eliminate. I am available for both part-time and full-time remote engagements, with a stable internet connection, reliable power backup, a quiet professional workspace, and the full equipment setup needed to work without interruption. If you are looking for a Virtual Assistant or Customer Support professional who will genuinely care about your business and deliver results you can count on, I am ready.

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Hire Oyebola for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare