Tracy M. – Executive Assistant | Customer Service Specialist

Q: Can I interview Tracy before hiring?

Absolutely! You can request a video interview with Tracy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Tracy work in?

Tracy is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Tracy work full-time and weekends?

Yes, Tracy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Tracy use?

Tracy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Tracy start?

Tracy can typically start within 24-48 hours after you finalize the contract.

Q: Does Tracy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Tracy to sign.

Kenya

per hour

$800

per month

4.8(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed60 WPM

📶 Connection77 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Tracy

1
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2
Request an interview
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About Tracy M.

A Kenya-based executive assistant | customer service specialist, Tracy combines 5 years of experience with a 4.8-star track record. Skilled in Customer Service and 3 other areas including Data Entry, Virtual Assistant, Calendar Management. Hire Tracy at $5/hr or $800/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Tracy's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Executive Assistant | Customer Service Specialist

I am a reliable and detail-oriented Customer Service and Administrative Virtual Assistant with over three years of experience supporting global clients in fast-paced, remote environments. I bring a strong ability to manage customer interactions, resolve issues efficiently, and ensure smooth day-to-day operations. My experience includes handling high-volume inquiries via phone, email, and live chat, resolving billing and account concerns, and delivering consistently high customer satisfaction. I am skilled in using CRM platforms such as Salesforce, Zendesk, and Zoho to track interactions, manage cases, and maintain accurate records. Beyond customer support, I provide administrative assistance including calendar and email management, meeting coordination, research, and report preparation. What I offer to clients is reliability, clear communication, and a proactive approach. I don’t just respond to tasks—I anticipate needs, follow up consistently, and ensure nothing falls through the cracks. I am adaptable, quick to learn new tools, and committed to helping businesses stay organized, improve customer experience, and operate more efficiently. I am dedicated to delivering professional, high-quality support that adds real value to your business.

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Customer Service Data Entry Virtual Assistant Calendar Management

Languages

EnglishFilipino

Industries Supported

Hire Tracy for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

📚

Jennifer Hall• 7 months ago

Publishing House

Excellent writing and editing skills. Tracy is a true professional.

Frequently Asked Questions about Tracy M.

Can I interview Tracy before hiring?

Absolutely! You can request a video interview with Tracy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Tracy work in?

Tracy is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Tracy work full-time and weekends?

Yes, Tracy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Tracy use?

Tracy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Tracy start?

Tracy can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Tracy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Tracy to sign. This ensures your confidential business information stays protected.