Airbnb Property Communications Coordinator (Full Time/Split Shifts)

Job Title: Airbnb Property Communications Coordinator (Full Time/Split Shifts) Company: My Suite BnB Location: Remote Employment Type: Full-Time

About Us: We're a fast-growing short-term rental property management company overseeing a diverse portfolio of homes in major cities. From guest communication to logistics and backend operations, we deliver a high standard of service with a personal touch. We're looking for a highly organized and proactive Communications Coordinator to join our virtual team.

Role Overview:

We are looking for an Communications Coordinator to support the daily operations of our company. The Communications Coordinator's responsibilities may include answering emails, responding to messages, keeping track of inventory, maintaining client records, handling maintenance issues and providing administrative support as needed.

To be successful as a Communications Coordinator you should be able to oversee and ensure smooth and efficient daily operations. Ultimately, a top-notch communications coordinator should be highly organized and thrive under pressure.

Please ONLY apply if you have Experience in Airbnb or Multi-Property Management/Co-Hosting

Key Responsibilities:

• Assisting with the management of daily operational activities.
• Tracking daily operations and reporting or resolving issues.
• Read and respond to all guest messages
• Performing administrative tasks, such as answering emails, responding to messages, coordinating appointments, etc.
• Managing and updating company databases.
• Creating, improving, and maintaining an organized system across all departments
• Keeping track of inventory and ordering supplies.
• Maintaining client records.
• Arranging and assisting with the onboarding of new employees.
• Assisting with project management by creating assignments, tracking progress, and resolving issues.
• Preparing and maintaining operations documents and reports.
• Providing administrative support to other departments or projects as needed.
• Performing other duties as assigned.

Requirements:

• High school diploma/GED required.
• Bachelor's degree preferred.
• Experience in Airbnb or Multi-Property Management/Co-Hosting is mandtory
• Experience in office management or an administrative role.
• Experience in a customer service role.
• Excellent communication and people skills.
• Excellent organizational and time management skills.
• Strong computer proficiency.
• Experience with customer management, database, or similar software is beneficial.
• Exceptional problem-solving skills and the ability to troubleshoot guest issues with speed and confidence
• Must be detail and solutions-oriented with strong analytical and problem-solving skills.
• Ability to work under pressure.
• Ability to multitask and prioritize.
• Excellent phone etiquette and communication skills, both verbal and written
• Highly proficient in speaking, reading and writing in English

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.

What We Offer:

• Work-from-home, fully remote position with flexible working structure
• Opportunity to grow within a fast-paced company
• On-the-job training
• Collaborative, supportive team environment

Full Time Schedule (Philippines Standard Time)

Shifts: 10pm-6am or split shift 6am-12pm/8pm-10pm

*hours will change based on Day Light Savings time in Canada.

*Available to start immediately.*