Wema M. – Customer Support and Admin virtual assistant.

Q: Can I interview Wema before hiring?

Absolutely! You can request a video interview with Wema before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Wema work in?

Wema is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Wema work full-time and weekends?

Yes, Wema is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Wema use?

Wema is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Wema start?

Wema can typically start within 24-48 hours after you finalize the contract.

Q: Does Wema sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Wema to sign.

Kenya

per hour

$960

per month

4.4(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed44 WPM

📶 Connection71 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Wema

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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About Wema M.

With 2 years of hands-on experience, Wema brings proven expertise as a customer support and admin virtual assistant.. Core competencies include Customer Service, Data Entry, Time Management, CRM. Rates: $6/hour or $960/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Wema's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support and Admin virtual assistant.

I’m a Customer Success and Operations Specialist with over two years of experience working in fast-paced, high-volume environments supporting global teams. I’ve handled 80–100+ customer interactions daily across phone, email and chat while consistently maintaining over 90% customer satisfaction. I enjoy solving problems and improving customer experiences, whether that’s resolving complex issues or making processes more efficient. I’ve worked with tools like Salesforce, Zendesk, Airtable and Zoho to keep data accurate and workflows smooth. I help businesses resolve issues faster, reduce repeat contacts and improve customer retention while also supporting revenue growth through better customer interactions.

Hourly Rate

$960

Monthly (Est.)

Full-Time

Availability

2 years

Experience

Jobs Done

Skills & Expertise

Customer Service Data Entry Time Management CRM Calendar Management Lead Generation

Languages

EnglishFilipino

Industries Supported

Hire Wema for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👱‍♀️

Amanda White• 2 months ago

Fitness Brand Co

Wema has been instrumental in growing our online presence. Truly exceptional!

Frequently Asked Questions about Wema M.

Can I interview Wema before hiring?

Absolutely! You can request a video interview with Wema before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Wema work in?

Wema is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Wema work full-time and weekends?

Yes, Wema is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Wema use?

Wema is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Wema start?

Wema can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Wema sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Wema to sign. This ensures your confidential business information stays protected.