Mukisa F. – Virtual Assistant | Customer Success&Sales Specialist| Admin&E-commerce Expert

Q: Can I interview Mukisa before hiring?

Absolutely! You can request a video interview with Mukisa before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Mukisa work in?

Mukisa is based in Uganda and can adjust their schedule to overlap with your business hours.

Q: Can Mukisa work full-time and weekends?

Yes, Mukisa is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Mukisa use?

Mukisa is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Mukisa start?

Mukisa can typically start within 24-48 hours after you finalize the contract.

Q: Does Mukisa sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mukisa to sign.

Uganda

per hour

$800

per month

4.5(0 reviews)

Uganda

Last active: recently

💻Technical Readiness

⌨️ Typing Speed66 WPM

📶 Connection60 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

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About Mukisa F.

A Uganda-based virtual assistant | customer success&sales specialist| admin&e-commerce expert , Mukisa combines 3 years of experience with a 4.5-star track record. Skilled in Research and 3 other areas including Customer Support, Data Entry, Virtual Assistant. Hire Mukisa at $5/hr or $800/mo for 160 hours.

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US Equivalent Salary

$4,800/mo

Mukisa's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | Customer Success&Sales Specialist| Admin&E-commerce Expert

Hi, I’m Mukisa Fiona , a results-driven Virtual Assistant with expertise in customer service, sales, lead generation, finance, and marketing. I’ve worked across industries like banking, e-commerce, healthcare, education, and aesthetics, helping businesses optimize workflows, increase revenue, and boost customer retention. I specialize in: ✅ Customer Support & Success – Multi-channel support, CRM management, and retention strategies. ✅ Sales & Lead Generation – Cold outreach, appointment setting, and high-converting sales funnels. ✅ Finance & Administration – Billing, invoicing, reconciliations, and bookkeeping. ✅ Marketing & Social Media – Content scheduling, email/SMS marketing, and engagement strategies. Whether you need a customer success expert, a sales strategist, or a finance-savvy VA, I’m here to help your business grow efficiently! 🚀 📌 What I Bring to the Table: 🔹 Customer Success & Support ✔ Multi-channel support (Phone, Email, Live Chat, Social Media). ✔ CRM management (HubSpot, Salesforce, Zoho, GoHighLevel). ✔ Customer retention strategies to boost satisfaction and loyalty. ✔ Handling support tickets, refunds, disputes, and escalations. 🔹 Sales & Lead Generation ✔ Cold outreach (calls, emails, LinkedIn DMs) to book high-value appointments. ✔ Nurturing leads via LinkedIn, Facebook, and Instagram. ✔ Sales funnel optimization and lead conversion strategies. 🔹 Digital Marketing & E-commerce Support ✔ Social media management & content scheduling (Canva, Later, Buffer). ✔ Email & SMS marketing (Klaviyo, Mailchimp). ✔ E-commerce operations – Order management, inventory tracking, and dispute resolution (Shopify, Printify). 🔹 Finance & Bookkeeping ✔ Invoicing, reconciliations, financial reporting (QuickBooks, Xero, Flexcube). ✔ Accounts Payable/Receivable & payroll processing. ✔ Budgeting & financial analysis. 🔹 Project & Admin Support ✔ Calendar & Email Management (Gmail, Outlook). ✔ Research, Data Entry & Report Preparation. ✔ Task & Timeline Management (Asana, Trello, ClickUp, M[hidden]). ✔ SOP Documentation & Team Coordination. 🛠 Tools & Platforms I Use 🔹 CRM & Customer Support – HubSpot | Salesforce | Zoho | Zendesk | GoHighLevel | Intercom | Tawk.to 🔹 Finance & Admin – QuickBooks | Xero | Flexcube | Excel | Google Workspace 🔹 Marketing & E-commerce – Canva | Klaviyo | Shopify | Printify | Later | Mailchimp 🔹 Project & Collaboration – Asana | Trello | ClickUp | M[hidden] | Notion | Slack 🔹 Communication – Zoom | Microsoft Teams | ConnectTeams | Google Workspace 💼 Work Experience: 🔹 Customer Service Specialist | Clic World Uganda Limited 📌 Providing multi-channel customer support & student assistance. 🔹 Sales, Finance & Admin Assistant | Fraser’s Mathematics Solutions (USA) | 2024 – 2025 📌 Managed CRM, processed invoices, and assisted in sales outreach. 🔹 Customer Service & Virtual Assistant | Pretty Perfect You Aesthetics Clinic (USA) | 2024 📌 Client scheduling, lead generation & marketing support. 🔹 Admin & Finance Lead | Rind Pharma (UK) | 2021 – Present 📌 Overseeing finance, administration & executive support. 🔹 Various Roles | I&M Bank Uganda | 2014 – 2021 📌 Branch Operations Manager – Led banking operations & team performance. 📌 Customer Service Officer – Handled client services & inquiries. 📌 Procurement & Admin Officer – Managed vendor contracts & procurement. 🎓 Education & Certifications: 🎓 Bachelor’s in Business Administration (Accounting) | Kampala University, Uganda 📜 Virtual Assistance Program & AI Fundamentals | ALX Africa | 2025 📜 Work flow Specialist| Asana Academy Mar 2025 💡 Let’s Connect & Work Together!

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Research Customer Support Data Entry Virtual Assistant CRM Email Marketing Travel Planning Calendar Management Administrative Support Document Review

Languages

EnglishFilipino

Industries Supported

Hire Mukisa for: VA for Insurance, VA for Healthcare, VA for Finance, VA for Sales Teams, VA for Real Estate

Client Reviews

👩

Sarah Johnson• 1 week ago

ShopifyPlus Store

Mukisa is the best VA I've ever worked with. Always on time, proactive, and incredibly skilled.

Frequently Asked Questions about Mukisa F.

Can I interview Mukisa before hiring?

Absolutely! You can request a video interview with Mukisa before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Mukisa work in?

Mukisa is based in Uganda and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Mukisa work full-time and weekends?

Yes, Mukisa is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Mukisa use?

Mukisa is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Mukisa start?

Mukisa can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Mukisa sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mukisa to sign. This ensures your confidential business information stays protected.