Mourine M. – Executive VA | Calendar & Email Management| Customer Service Representative

Q: Can I interview Mourine before hiring?

Absolutely! You can request a video interview with Mourine before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Mourine work in?

Mourine is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Mourine work full-time and weekends?

Yes, Mourine is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Mourine use?

Mourine is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Mourine start?

Mourine can typically start within 24-48 hours after you finalize the contract.

Q: Does Mourine sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mourine to sign.

Kenya

$3.30

per hour

$528

per month

4.9(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed33 WPM

📶 Connection54 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Mourine

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About Mourine M.

Looking for a reliable executive va | calendar & email management| customer service representative? Mourine has spent 5 years mastering this role. Day-to-day tasks span Microsoft, Academic Writing, Content Writing, Customer Service. Start at $3.3 per hour, or $528 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Mourine's Rate

3.30

🎉You save $3,680/month = $44,160/year

Profile Summary

Executive VA | Calendar & Email Management| Customer Service Representative

Hi, I'm Mourine Minoo, a dedicated customer service and administrative professional based in Nairobi, Kenya, with over 5 years of experience delivering exceptional client experiences across diverse industries. My career journey has given me a well-rounded foundation in customer relations; from managing high-volume inbound and outbound calls at CCI Kenya for international campaigns like FoxTel and JetBlu, to providing comprehensive administrative and customer support at Enginova Limited. I have hands-on experience handling customer inquiries, resolving complaints, processing requests, maintaining accurate records, and collaborating across teams to ensure smooth and satisfying customer interactions. What truly sets me apart is my combination of front-line customer service experience and strong administrative skills. I don't just resolve issues; I anticipate them. I bring a calm, empathetic approach to every customer interaction, whether it's a simple inquiry or a complex complaint, ensuring every client feels heard, valued, and supported. I hold a Bachelor of Commerce degree from Egerton University, which has strengthened my analytical thinking and professional communication skills. I am tech-savvy, highly organized, detail-oriented, and thrive in fast-paced environments where efficiency and accuracy matter. My greatest professional strength is my genuine passion for people. I believe that every customer interaction is an opportunity to build trust and loyalty, and I bring that mindset to everything I do. When you work with me, you can expect professionalism, reliability, and a consistent commitment to excellence in every interaction.

$3.30

Hourly Rate

$528

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Microsoft Academic Writing Content Writing Customer Service Customer Support Excel Infographic and Powerpoint Slide Designing Time Management Sales Calendar Management

Languages

EnglishFilipino

Industries Supported

Hire Mourine for: VA for Blogs, VA for SaaS, VA for E-commerce, VA for Retail, VA for B2B

Client Reviews

💚

Rebecca Scott• 8 months ago

Non-Profit Org

Passionate and dedicated. Mourine truly cares about our mission.

Frequently Asked Questions about Mourine M.

Can I interview Mourine before hiring?

Absolutely! You can request a video interview with Mourine before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Mourine work in?

Mourine is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Mourine work full-time and weekends?

Yes, Mourine is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Mourine use?

Mourine is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Mourine start?

Mourine can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Mourine sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mourine to sign. This ensures your confidential business information stays protected.