Fatima R. - Administrator/Customer Service Associate/Scheduler Coordinator/Documentation and Controller

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Administrator/Customer Service Associate/Scheduler Coordinator/Documentation and Controller

• Supporting company leadership and supervising administrative department activities for staff members. • Greeting office visitors and directing them to the appropriate parties. • Handling basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry. • Coordinating schedules and managing calendars for multiple parties to ensure that activities are properly arranged with no conflicts. • Making travel arrangements and preparing documents, presentation materials, and facilities for meetings. • Entering and updating company, employee, and client records. • Ordering, storing and distributing office supplies. • Maintaining, repairing, or replacing office equipment. • Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs. • Providing basic bookkeeping services. • Attending training sessions to grow knowledge of products and to develop customer service skills. • Resolving phone, walk-in, mail, fax, and email customer inquiries. • Processing and logging incoming calls into the CRM system. • Identifying customer needs. • Forwarding and escalating inquiries to relevant individuals and departments. • Contacting customers to give them accurate feedback on the progress of their inquiries. • Providing outstanding customer service. • Updating customer information as required. • Maintaining confidentiality of information. • Performing other duties as the need arises. • Maintaining and updating schedules, calendars, and agendas. • Verifying the availability of inhouse and external participants for planned meetings. • Confirming appointments and arranging meeting venues. • Sending out reminders of scheduled meetings. • Rescheduling or canceling meetings in a timeous manner. • Managing and confirming travel bookings and arrangements. • Keeping stakeholders informed of project timelines and associated deadlines. • Answering scheduling queries via email and phone. • Documenting scheduling processes and keeping records. • Performing other administrative tasks when required. • Handling intake, scanning, verification, and storing documents. • Filing and archiving relevant documentation. • Retrieving files for other employees and customers when needed. • Designing templates for documents, file types, and document databases. • Checking and editing documents for accuracy and compliance. • Controlling the flow of documents in and out of the department. • Reporting errors or developments regarding document storage. • Ensuring the secure destruction and disposal of sensitive documents. • Updating and maintaining document management systems and physical records. • Maintaining the security of confidential documents. • Assisting employees with accessing documents through our document management system.

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Hire Fatima for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches