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    eVirtualAssistants
    Trusted by 200,000+ businesses · 4.8/5 rating

    Hire a Dedicated Customer Service Virtual Assistant

    Offshore customer support reps who handle email, chat, phone, and social DMs with empathy and accuracy. From $4/hour.

    Hire Now See VAs
    $4/hr
    Starting rate
    48hrs
    Avg. time to hire
    100%
    Pre-vetted

    Why Hire a Customer Service Virtual Assistant

    Specialized Customer Service Expertise

    Our VAs work exclusively with Customer Service workflows day-in, day-out - no ramp-up time, no learning curve.

    Save Up to 70% vs Local Hires

    Pay $4-$10/hr for offshore talent that delivers the same quality you'd pay $25-$50/hr for in the US, UK, AU, or CA.

    Time-Zone Coverage That Works

    Filipino, Indian, and LATAM VAs cover every shift - overnight processing, real-time support, or 9-to-5 sync.

    Pre-Vetted, Background-Checked Talent

    Every VA is screened for skills, English fluency, reliability, and references before they ever reach your inbox.

    Common Customer Service VA Tasks

    Everything you can delegate from day one. Most customer service VAs on our platform are Filipino virtual assistants - fluent English, strong work ethic, and rates from $4/hr.

    • Email ticket handling (Zendesk, Help Scout, Freshdesk)
    • Live chat support (Intercom, Gorgias, Tawk.to)
    • Inbound & outbound phone support
    • Social media DM responses (Instagram, Facebook, X)
    • Order tracking & shipping inquiries
    • Refund, return & dispute processing
    • Knowledge base & macro/template maintenance
    • CSAT, NPS & survey follow-up
    • Escalation triage & routing
    • Multi-language coverage (Spanish, Portuguese, Tagalog)
    • After-hours & weekend coverage
    • Onboarding new customers via tutorial calls
    • Account verification & KYC support

    Featured Customer Service Virtual Assistants

    Real, available VAs you can shortlist today.

    Vynchiel B. - General Virtual Assistant | Customer Service Representative | Sales Associate5.0$4-$7/hr

    Vynchiel B.

    General Virtual Assistant | Customer Service Representative | Sales Associate

    Philippines·Full-time
    eCommerceSocial Media ManagementCommunications
    View Profile
    Jeux F. - Customer Service | Operations Manager | Social Media Manager | Sales Admin5.0$4-$7/hr

    Jeux F.

    Customer Service | Operations Manager | Social Media Manager | Sales Admin

    Philippines·Full-time
    Graphic DesignCustomer ServiceData Entry
    View Profile
    Ma C. - General Virtual Assistant5.0$4-$7/hr

    Ma C.

    General Virtual Assistant

    Philippines·Full-time
    Customer ServiceCustomer SupportAppointment Setting
    View Profile
    Jacquelyn J. - Executive Assistant | General VA5.0$4-$7/hr

    Jacquelyn J.

    Executive Assistant | General VA

    Philippines·Full-time
    Social Media ManagementTypingCopywriting
    View Profile
    Nilvic R. - Customer Service Representative | Chat Support | Product Lister | Graphic Designer5.0$4-$7/hr

    Nilvic R.

    Customer Service Representative | Chat Support | Product Lister | Graphic Designer

    Philippines·Full-time
    ShopifyWixWordPress
    View Profile
    Cherry M. - E-commerce / General VA | Data Entry Specialist | Customer Service5.0$4-$7/hr

    Cherry M.

    E-commerce / General VA | Data Entry Specialist | Customer Service

    Philippines·Full-time
    eCommerceMicrosoftShopify
    View Profile
    Browse All Customer Service VAs

    Tools & Platforms Our Customer Service VAs Master

    Hit the ground running with the stack you already use.

    ZendeskHelp ScoutFreshdeskIntercomGorgiasRe:amazeFrontHubSpot Service HubTawk.toCrispLiveAgentSlackAircallRingCentral

    Industries We Serve

    SaaS
    eCommerce / DTC
    Subscription services
    Health & wellness
    EdTech
    Fintech
    Hospitality

    How Hiring Works

    1. 1

      Browse VAs free

      Explore pre-vetted Customer Service VAs in seconds. No credit card required.

    2. 2

      Shortlist & interview

      Save favorites, send intro messages, and run video interviews on your schedule.

    3. 3

      Run a paid trial

      Test your top pick with a paid trial task before committing long-term.

    4. 4

      Hire & onboard

      Sign, onboard, and start delegating. We handle payments and ongoing support.

    Pricing

    Transparent rates. No long-term contracts. No platform markup.

    From $4/hr

    Customer Service Virtual Assistant

    CS VAs cost $4-$9/hr. 24/7 coverage with 2-3 VAs typically runs $1,800-$3,500/month total.

    No platform fees
    You pay your VA directly.
    No long-term contract
    Pause or stop anytime.
    7-day money back
    Fair-use guarantee.
    Free replacement
    If a VA doesn't work out.
    Get Started Free

    Frequently Asked Questions

    Yes - when properly vetted for English fluency, empathy, and platform experience. Our top CS VAs maintain CSAT scores above 95%.

    Yes. With 2-3 VAs spread across PH, LATAM, and other timezones you can run truly 24/7 support for $1,800-$3,500/month total.

    Most are fluent in at least one of Zendesk, Help Scout, Intercom, Gorgias, or Freshdesk. You can filter by tool when shortlisting.

    Yes - Filipino and LATAM VAs with neutral accents handle inbound and outbound calls via Aircall, RingCentral, or your existing VoIP.

    English (universal), Spanish (LATAM team), Portuguese (LATAM/PH), Tagalog (PH), and basic French. Filter by language when searching.

    Related Virtual Assistant Services

    Looking for something more specific? Explore our other specialty VA categories.

    Ready to hire your Customer Service VA?

    Browse pre-vetted candidates free. Hire in 48 hours. From $4/hour.

    Hire Your Customer Service VASee Pricing