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    eVirtualAssistants
    Trusted by 200,000+ businesses · 4.8/5 rating

    Hire a Dedicated Customer Service Virtual Assistant

    Offshore customer support reps who handle email, chat, phone, and social DMs with empathy and accuracy. From $4/hour.

    Post a Job Free See VAs
    $4/hr
    Starting rate
    48hrs
    Avg. time to hire
    100%
    Pre-vetted

    Why Hire a Customer Service Virtual Assistant

    Specialized Customer Service Expertise

    Our VAs work exclusively with Customer Service workflows day-in, day-out - no ramp-up time, no learning curve.

    Save Up to 70% vs Local Hires

    Pay $4-$10/hr for offshore talent that delivers the same quality you'd pay $25-$50/hr for in the US, UK, AU, or CA.

    Time-Zone Coverage That Works

    Filipino, Indian, and LATAM VAs cover every shift - overnight processing, real-time support, or 9-to-5 sync.

    Pre-Vetted, Background-Checked Talent

    Every VA is screened for skills, English fluency, reliability, and references before they ever reach your inbox.

    Common Customer Service VA Tasks

    Everything you can delegate from day one. Most customer service VAs on our platform are Filipino virtual assistants - fluent English, strong work ethic, and rates from $4/hr.

    • Email ticket handling (Zendesk, Help Scout, Freshdesk)
    • Live chat support (Intercom, Gorgias, Tawk.to)
    • Inbound & outbound phone support
    • Social media DM responses (Instagram, Facebook, X)
    • Order tracking & shipping inquiries
    • Refund, return & dispute processing
    • Knowledge base & macro/template maintenance
    • CSAT, NPS & survey follow-up
    • Escalation triage & routing
    • Multi-language coverage (Spanish, Portuguese, Tagalog)
    • After-hours & weekend coverage
    • Onboarding new customers via tutorial calls
    • Account verification & KYC support

    Featured Customer Service Virtual Assistants

    Real, available VAs you can shortlist today.

    Liebart M. - Customer success $ Executive Virtual assistant5.0$4-$7/hr

    Liebart M.

    Customer success $ Executive Virtual assistant

    Kenya·Full-time
    eCommerceCustomer ServiceCustomer Support
    View Profile
    Peter A. - Customer service | Call, Email & Chat Management 5.0$4-$7/hr

    Peter A.

    Customer service | Call, Email & Chat Management

    Nigeria·Full-time
    Social Media ManagementCommunicationsData Entry
    View Profile
    John L. - Executive Virtual Assistant / Manager5.0$4-$7/hr

    John L.

    Executive Virtual Assistant / Manager

    Philippines·Full-time
    Social Media ManagementCustomer ServiceCustomer Support
    View Profile
    Ian J. - Customer Support Specialist | Operations & E-commerce VA | Shopify | CRM | Admin Support5.0$4-$7/hr

    Ian J.

    Customer Support Specialist | Operations & E-commerce VA | Shopify | CRM | Admin Support

    Kenya·Full-time
    ShopifyCustomer ServiceCustomer Support
    View Profile
    Mutati - Virtual Assistant | Operations Manager | CRM & Real Estate | E-commerce | Digital Marketing5.0$4-$7/hr

    Mutati

    Virtual Assistant | Operations Manager | CRM & Real Estate | E-commerce | Digital Marketing

    Kenya·Full-time
    SEOSocial Media ManagementTyping
    View Profile
    Jaycelle L. - Virtual Assistant |Cold Caller| Appointment Setter | Lead Gen |EVA | Personal Assistant5.0$4-$7/hr

    Jaycelle L.

    Virtual Assistant |Cold Caller| Appointment Setter | Lead Gen |EVA | Personal Assistant

    Philippines·Full-time
    LinkedinOffline Conversion Facebook API IntegrationSocial Media Management
    View Profile
    Browse All Customer Service VAs

    Tools & Platforms Our Customer Service VAs Master

    Hit the ground running with the stack you already use.

    ZendeskHelp ScoutFreshdeskIntercomGorgiasRe:amazeFrontHubSpot Service HubTawk.toCrispLiveAgentSlackAircallRingCentral

    Industries We Serve

    SaaS
    eCommerce / DTC
    Subscription services
    Health & wellness
    EdTech
    Fintech
    Hospitality

    How Hiring Works

    1. 1

      Browse VAs free

      Explore pre-vetted Customer Service VAs in seconds. No credit card required.

    2. 2

      Shortlist & interview

      Save favorites, send intro messages, and run video interviews on your schedule.

    3. 3

      Run a paid trial

      Test your top pick with a paid trial task before committing long-term.

    4. 4

      Hire & onboard

      Sign, onboard, and start delegating. We handle payments and ongoing support.

    Pricing

    Transparent rates. No long-term contracts. No platform markup.

    From $4/hr

    Customer Service Virtual Assistant

    CS VAs cost $4-$9/hr. 24/7 coverage with 2-3 VAs typically runs $1,800-$3,500/month total.

    Free to start
    Browse and post within your free allowance. Applicant access requires an eligible paid plan.
    No long-term contract
    Pause or stop anytime.
    Need recruiting support?
    Compare Done-For-You service terms.
    Post a Job Free

    Frequently Asked Questions

    Yes - when properly vetted for English fluency, empathy, and platform experience. Our top CS VAs maintain CSAT scores above 95%.

    Yes. With 2-3 VAs spread across PH, LATAM, and other timezones you can run truly 24/7 support for $1,800-$3,500/month total.

    Most are fluent in at least one of Zendesk, Help Scout, Intercom, Gorgias, or Freshdesk. You can filter by tool when shortlisting.

    Yes - Filipino and LATAM VAs with neutral accents handle inbound and outbound calls via Aircall, RingCentral, or your existing VoIP.

    English (universal), Spanish (LATAM team), Portuguese (LATAM/PH), Tagalog (PH), and basic French. Filter by language when searching.

    Related Virtual Assistant Services

    Looking for something more specific? Explore our other specialty VA categories.

    Ready to hire your Customer Service VA?

    Browse candidates free, compare skills and agree on your hiring timeline. VA rates from $4/hour; platform access is priced separately.

    Post a Job FreeSee Pricing