Can a virtual assistant really do customer service well?

Yes — when properly vetted for English fluency, empathy, and platform experience. Our top CS VAs maintain CSAT scores above 95%.

Do you offer 24/7 customer service coverage?

Yes. With 2–3 VAs spread across PH, LATAM, and other timezones you can run truly 24/7 support for $1,800–$3,500/month total.

Which support tools do your VAs know?

Most are fluent in at least one of Zendesk, Help Scout, Intercom, Gorgias, or Freshdesk. You can filter by tool when shortlisting.

Can a VA handle phone support?

Yes — Filipino and LATAM VAs with neutral accents handle inbound and outbound calls via Aircall, RingCentral, or your existing VoIP.

What languages do your CS VAs speak?

English (universal), Spanish (LATAM team), Portuguese (LATAM/PH), Tagalog (PH), and basic French. Filter by language when searching.

eVirtualAssistants

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Trusted by 200,000+ businesses · 4.8/5 rating

Hire a Dedicated Customer Service Virtual Assistant

Offshore customer support reps who handle email, chat, phone, and social DMs with empathy and accuracy. From $4/hour.

Hire Now See VAs

$4/hr

Starting rate

48hrs

Avg. time to hire

100%

Pre-vetted

Why Hire a Customer Service Virtual Assistant

Specialized Customer Service Expertise

Our VAs work exclusively with Customer Service workflows day-in, day-out — no ramp-up time, no learning curve.

Save Up to 70% vs Local Hires

Pay $4–$10/hr for offshore talent that delivers the same quality you'd pay $25–$50/hr for in the US, UK, AU, or CA.

Time-Zone Coverage That Works

Filipino, Indian, and LATAM VAs cover every shift — overnight processing, real-time support, or 9-to-5 sync.

Pre-Vetted, Background-Checked Talent

Every VA is screened for skills, English fluency, reliability, and references before they ever reach your inbox.

Common Customer Service VA Tasks

Everything you can delegate from day one.

Email ticket handling (Zendesk, Help Scout, Freshdesk)
Live chat support (Intercom, Gorgias, Tawk.to)
Inbound & outbound phone support
Social media DM responses (Instagram, Facebook, X)
Order tracking & shipping inquiries
Refund, return & dispute processing
Knowledge base & macro/template maintenance
CSAT, NPS & survey follow-up
Escalation triage & routing
Multi-language coverage (Spanish, Portuguese, Tagalog)
After-hours & weekend coverage
Onboarding new customers via tutorial calls
Account verification & KYC support

Featured Customer Service Virtual Assistants

Real, available VAs you can shortlist today.

Browse All Customer Service VAs

Tools & Platforms Our Customer Service VAs Master

Hit the ground running with the stack you already use.

ZendeskHelp ScoutFreshdeskIntercomGorgiasRe:amazeFrontHubSpot Service HubTawk.toCrispLiveAgentSlackAircallRingCentral

Industries We Serve

SaaS

eCommerce / DTC

Subscription services

Health & wellness

EdTech

Fintech

Hospitality

How Hiring Works

1
Browse VAs free
Explore pre-vetted Customer Service VAs in seconds. No credit card required.
2
Shortlist & interview
Save favorites, send intro messages, and run video interviews on your schedule.
3
Run a paid trial
Test your top pick with a paid trial task before committing long-term.
4
Hire & onboard
Sign, onboard, and start delegating. We handle payments and ongoing support.

Pricing

Transparent rates. No long-term contracts. No platform markup.

From $4/hr

Customer Service Virtual Assistant

CS VAs cost $4–$9/hr. 24/7 coverage with 2–3 VAs typically runs $1,800–$3,500/month total.

No platform fees: You pay your VA directly.
No long-term contract: Pause or stop anytime.
30-day money back: Risk-free guarantee.
Free replacement: If a VA doesn't work out.

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Frequently Asked Questions

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