Danes P. - Chargeback & Ops Specialist | Disputes, CRM | SaaS/Fintech

Q: Can I interview Danes before hiring?

Absolutely! You can request a video interview with Danes before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Danes work in?

Danes is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can Danes work full-time and weekends?

Yes, Danes is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Danes use?

Danes is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Danes start?

Danes can typically start within 24-48 hours after you finalize the contract.

Q: Does Danes sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Danes to sign.

Philippines

per hour

$1,120

per month

4.8(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed74 WPM

📶 Connection62 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate100%

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Hourly Rate ($)

Hours per Week

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About Danes P.

A Philippines-based chargeback & ops specialist | disputes, crm | saas/fintech , Danes combines 7 years of experience with a 4.8-star track record. Skilled in Zendesk and 3 other areas including Customer Service, Customer Support, Data Entry. Hire Danes at $7/hr or $1,120/mo for 160 hours.

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Save 77% vs US Hiring

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US Equivalent Salary

$4,800/mo

Danes's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Chargeback & Ops Specialist | Disputes, CRM | SaaS/Fintech

Chargeback & Operations Specialist helping fintech, eCommerce, and healthcare businesses reduce disputes, recover revenue, and deliver compliant, high-quality customer support. With 7+ years of experience, I specialize in managing high-volume chargebacks, supporting secure onboarding processes, and handling customer interactions in regulated environments. HOW I CAN HELP YOU: • Manage and resolve chargebacks (Visa, Mastercard, PayPal, AmEx) • Analyze transactions and build strong evidence to improve win rates • Provide high-volume customer support (email & chat) with accuracy and empathy • Support onboarding and document verification • Handle escalations and retain at-risk customers • Assist healthcare-related support with sensitivity to privacy and compliance standards • Maintain CRM systems, reporting, and documentation TOOLS I WORK WITH: Zendesk, Kustomer, Salesforce, Google Workspace, Microsoft Office, Slack, Microsoft Teams, Confluence, DBeaver, Checkr, PayPal, American Express, Worldpay If you need reliable support for disputes, onboarding, or customer operations, feel free to message me. I’m ready to help you reduce workload and improve efficiency.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

7 years

Experience

Jobs Done

Skills & Expertise

Zendesk Customer Service Customer Support Data Entry Virtual Assistant Compliance Calendar Management Administrative Support Document Review

Languages

EnglishFilipino

Industries Supported

Hire Danes for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👩‍🦰

Jessica Lee - 1 month ago

Marketing Pro

Incredible talent and dedication. Danes transformed our workflow completely.

Frequently Asked Questions about Danes P.

Can I interview Danes before hiring?

Absolutely! You can request a video interview with Danes before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Danes work in?

Danes is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Danes work full-time and weekends?

Yes, Danes is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Danes use?

Danes is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Danes start?

Danes can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Danes sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Danes to sign. This ensures your confidential business information stays protected.