Jindee A. - CSR/TSR | Email/Chat | Data Entry Clerk | Order Processing | Project Coordinator

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CSR/TSR | Email/Chat | Data Entry Clerk | Order Processing | Project Coordinator

Hi there! 👋 I have years of experience in customer service, healthcare operations, and administrative support. I help businesses manage customer inquiries, handle tickets, process orders, and stay organized—so they can focus on growth while I handle the day-to-day support operations. I’ve worked in high-volume support environments, handling inquiries across multiple channels, resolving billing concerns, processing orders, and coordinating with internal teams to ensure fast and accurate resolutions. 💼 Relevant Experience: Freelance Customer Support Specialist / Virtual Assistant – Upwork (2020 – Present) -Provided remote customer support via email, chat, and phone -Handled data entry, lead generation, web research, and administrative tasks -Managed customer inquiries, order processing, and ticket resolution -Worked with clients across different industries including healthcare, e-commerce, and operations -Adapted quickly to different tools, workflows, and client requirements Patient Service Representative – Analyte Health -Supported patients with prescriptions, order status, scheduling, payments, and escalations to clinical teams Customer Service Representative – Blue Shield of California -Assisted members with eligibility, benefits, billing concerns, and pharmacy coordination Project Coordinator – Electric Mirror (Promoted) -Managed orders, invoices, client communication, and cross-team coordination 🛠 What I can help you with: ✔ Customer support (Email, Chat, Phone) ✔ Data entry & order processing ✔ CRM & ticket management ✔ Lead generation & web research ✔ Client communication & follow-ups ✔ Administrative support ⚡ Tools: Zoho | HubSpot | Google Workspace | Airtable | Slack | Trello | Apollo | LinkedIn | Microsoft Office | and more 💡 Why clients choose me: ✔ Reliable and detail-oriented ✔ Fast and accurate communication ✔ Able to handle high-volume workloads ✔ Easy to work with and quick to adapt ✔ Focused on delivering quality and consistency I’m here to help businesses improve customer experience and stay organized behind the scenes. Let’s work together! 🚀

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Hire Jindee for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare