KIM S. – Customer Service Representative

Philippines

$400

per hour

$64,000

per month

4.1(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed78 WPM

📶 Connection53 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire KIM

1
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About KIM S.

A Philippines-based customer service representative, KIM combines 3 years of experience with a 4.1-star track record. Skilled in Customer Service and 3 other areas including Technical Support, Finance, Health Care Management. Hire KIM at $400/hr or $64,000/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

KIM's Rate

400

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Service Representative

Experienced BPO professional with 3 years of expertise in international voice accounts. Specialized in delivering exceptional customer service across diverse industries. Possesses 18 months of dedicated experience in the healthcare sector. Proficient in interacting with providers and ensuring smooth operations by verifying member benefits and eligibility. Exhibits a strong grasp of medical terminology. Assess procedure codes to ascertain their validity and eligibility for billing purposes, concurrently evaluating the need for prior authorization and promptly initiating one when deemed necessary. Meticulously review claims, ensuring accuracy before facilitating reprocessing. Ensure the necessity of a Primary Care Physician (PCP) referral and proactively generate one when warranted. And determine the provider’s network status within the member’s plan. Additionally, possesses 9 months of hands-on experience in the travel domain, demonstrating a deep understanding of travel processes and customer’s needs. And lastly, holds 9 months of experience in financial services, showcasing adeptness in handling financial inquiries and transactions. Renowned for delivering exceptional customer service, leveraging comprehensive industry knowledge to provide accurate and timely responses to inquiries and a dedicated problem solver. Possesses a meticulous eye for detail, coupled with excellent communication and organizational skills, aimed at delivering top-notch service.

$400

Hourly Rate

$64,000

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Customer Service Technical Support Finance Health Care Management Insurance Travel Planning

Languages

EnglishFilipino

Industries Supported

Hire KIM for: VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

👱‍♀️

Amanda White• 2 months ago

Fitness Brand Co

KIM has been instrumental in growing our online presence. Truly exceptional!

Frequently Asked Questions about KIM S.

Can I interview KIM before hiring?

Absolutely! You can request a video interview with KIM before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does KIM work in?

KIM is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can KIM work full-time and weekends?

Yes, KIM is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does KIM use?

KIM is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can KIM start?

KIM can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does KIM sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to KIM to sign. This ensures your confidential business information stays protected.