Maddy - Customer Support & CX Operations Manager | 18 Yrs | 96% CSAT | Teams of 50+ | Remote-Ready

Q: Can I interview Maddy before hiring?

Absolutely! You can request a video interview with Maddy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Maddy work in?

Maddy is based in United States and can adjust their schedule to overlap with your business hours.

Q: Can Maddy work full-time and weekends?

Yes, Maddy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Maddy use?

Maddy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Maddy start?

Maddy can typically start within 24-48 hours after you finalize the contract.

Q: Does Maddy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Maddy to sign.

United States

$10

per hour

$1,600

per month

4.9(0 reviews)

United States

Last active: recently

💻Technical Readiness

⌨️ Typing Speed61 WPM

📶 Connection41 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

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About Maddy

Looking for a reliable customer support & cx operations manager | 18 yrs | 96% csat | teams of 50+ | remote-ready? Maddy has spent 10+ years mastering this role. Day-to-day tasks span Social Media Management, Customer Support, Email Handling, Virtual Assistant. Start at $10 per hour, or $1,600 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Maddy's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support & CX Operations Manager | 18 Yrs | 96% CSAT | Teams of 50+ | Remote-Ready

Not just a VA. An operator who makes customer problems disappear. I've spent 18 years building, leading, and optimizing customer support operations for international businesses — and I bring that same execution energy to every client I work with, regardless of team size. Here's what working with me actually looks like in numbers: ⚡ Cut response time from 2 hours → 15 minutes in my first month at a U.S.-based remote support role ⚡ Reduced daily response time from 48 minutes → 3 minutes managing a 32-agent team at Milk & More ⚡ Achieved 96% customer satisfaction and 85% same-day resolution across 100–250 daily tickets ⚡ Resolved 90% of issues at first contact — no escalation, no delays, no dropped balls ⚡ Scaled a startup from $0 → $7,800/month in 90 days through sales ops and CRM discipline ⚡ Managed lead pipelines of 3,000+ monthly inquiries while personally handling 200–300 high-intent leads What I can do for your business: ✅ Customer Support — Email, chat, phone. High volume, fast turnaround, zero dropped conversations ✅ CRM Management — Zendesk, HubSpot, Salesforce, Exterly. Clean records, timely follow-ups, no leads falling through the cracks ✅ Lead Handling & Conversion — I respond fast, qualify smart, and follow up until it's resolved or closed ✅ Scheduling & Calendar Management — Organized, proactive, and always one step ahead ✅ Team Coordination — I've managed teams of 50+. Working solo for you? Effortless. ✅ Process & SOP Execution — I follow systems precisely. And when I find a gap, I flag it. Tools I use daily: Zendesk · Salesforce · HubSpot · Slack · Microsoft Teams · Google Workspace · RingCentral · Meta Ads Manager · Sprout Social I don't need handholding. I need your goals — and I'll build the rest. Response time: under 1 hour. Start time: within 24 hours.

$10

Hourly Rate

$1,600

Monthly (Est.)

Full-Time

Availability

10+ years

Experience

Jobs Done

Skills & Expertise

Social Media Management Customer Support Email Handling Virtual Assistant AI (Artificial Intelligence) HW/SW Social Media Marketing Appointment Setting Administrative Support Chat Support Web Design

Languages

EnglishFilipino

Industries Supported

Hire Maddy for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for SaaS, VA for Consultants

Client Reviews

🧔

Christopher Davis - 3 months ago

SaaS Startup

Top-tier virtual assistant. Reliable, smart, and takes initiative.

Frequently Asked Questions about Maddy

Can I interview Maddy before hiring?

Absolutely! You can request a video interview with Maddy before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Maddy work in?

Maddy is based in United States and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Maddy work full-time and weekends?

Yes, Maddy is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Maddy use?

Maddy is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Maddy start?

Maddy can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Maddy sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Maddy to sign. This ensures your confidential business information stays protected.