Grace N. - Customer Support & E-commerce Operations Specialist

Q: Can I interview Grace before hiring?

Absolutely! You can request a video interview with Grace before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Grace work in?

Grace is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Grace work full-time and weekends?

Yes, Grace is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Grace use?

Grace is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Grace start?

Grace can typically start within 24-48 hours after you finalize the contract.

Q: Does Grace sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Grace to sign.

Kenya

per hour

$1,120

per month

4.5(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed48 WPM

📶 Connection37 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Grace

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2
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About Grace N.

A Kenya-based customer support & e-commerce operations specialist, Grace combines 3 years of experience with a 4.5-star track record. Skilled in Shopify and 3 other areas including Customer Service, Data Entry, Order Processing. Hire Grace at $7/hr or $1,120/mo for 160 hours.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Grace's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support & E-commerce Operations Specialist

I work in customer support for e-commerce businesses. Most of my day involves answering customer questions, checking orders, and helping resolve delivery issues. When a customer says their order hasn’t arrived or something went wrong with a shipment, I look through the order details, check the tracking systems, and figure out what happened so I can give them a clear answer. I regularly work with Shopify, Zoho CRM, M[hidden], and Google Workspace to manage orders and keep customer information organized. I’m used to handling returns, exchanges, and payment disputes, and making sure customers understand what’s happening with their orders. What I enjoy about this work is solving problems and helping customers feel heard. Sometimes it just takes patience, clear communication, and a bit of investigation to turn a frustrating situation into a resolved one.

Hourly Rate

$1,120

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Shopify Customer Service Data Entry Order Processing CRM Chat Support

Languages

EnglishFilipino

Industries Supported

Hire Grace for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for SaaS, VA for Retail

Client Reviews

👩

Sarah Johnson - 1 week ago

ShopifyPlus Store

Grace is the best VA I've ever worked with. Always on time, proactive, and incredibly skilled.

Frequently Asked Questions about Grace N.

Can I interview Grace before hiring?

Absolutely! You can request a video interview with Grace before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Grace work in?

Grace is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Grace work full-time and weekends?

Yes, Grace is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Grace use?

Grace is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Grace start?

Grace can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Grace sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Grace to sign. This ensures your confidential business information stays protected.