Selim O. - Customer Support Specialist

Q: Can I interview Selim before hiring?

Absolutely! You can request a video interview with Selim before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Selim work in?

Selim is based in Nigeria and can adjust their schedule to overlap with your business hours.

Q: Can Selim work full-time and weekends?

Yes, Selim is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Selim use?

Selim is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Selim start?

Selim can typically start within 24-48 hours after you finalize the contract.

Q: Does Selim sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Selim to sign.

Nigeria

per hour

$800

per month

4.9(0 reviews)

Nigeria

Last active: recently

💻Technical Readiness

⌨️ Typing Speed53 WPM

📶 Connection69 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate99%

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Hourly Rate ($)

Hours per Week

How to Hire Selim

1
Send a message
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2
Request an interview
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About Selim O.

With 5 years of hands-on experience, Selim brings proven expertise as a customer support specialist. Core competencies include Customer Service, Customer Support, Virtual Assistant, Social Customer Service. Rates: $5/hour or $800/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Selim's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist

Experienced remote Customer Support and Virtual Assistant professional based in Lagos, Nigeria, with over five years of full-time multichannel support experience handling live chat, email, WhatsApp, and social media at scale. Currently managing over 200 interactions per shift for one of Africa's largest pay-TV providers, tracked on CSAT, FCR, AHT, and QA metrics, consistently meeting or exceeding all targets. Proficient in Genesys PureCloud CRM, Google Workspace, Microsoft Office Suite, and familiar with Zendesk, HubSpot, Slack, and ClickUp. Experienced in scheduling, billing support, escalation documentation, client correspondence, and administrative coordination for both B2C and B2B accounts. Also brings independent freelance experience managing international clients across the US, UK, and Canada, covering invoicing, project scheduling, and full client lifecycle management. Holds a C1 Advanced English certification from EF SET, a PMP certification, and a Foreign Customer Service Training certificate from Dakins completed in 2026. Fully equipped home office with stable internet, backup connection, noise-cancelling headset, and webcam. Available immediately for US and UK hours including overnight and weekend shifts.

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Virtual Assistant Social Customer Service

Languages

EnglishFilipino

Industries Supported

Hire Selim for: VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

👨‍🔧

Steven Walker - 7 months ago

Manufacturing Inc

Dependable and skilled. Has become an essential part of our team.

Portfolio

Frequently Asked Questions about Selim O.

Can I interview Selim before hiring?

Absolutely! You can request a video interview with Selim before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Selim work in?

Selim is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Selim work full-time and weekends?

Yes, Selim is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Selim use?

Selim is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Selim start?

Selim can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Selim sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Selim to sign. This ensures your confidential business information stays protected.