Monica M. - Experienced Customer Support

Q: Can I interview Monica before hiring?

Absolutely! You can request a video interview with Monica before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Monica work in?

Monica is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can Monica work full-time and weekends?

Yes, Monica is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Monica use?

Monica is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Monica start?

Monica can typically start within 24-48 hours after you finalize the contract.

Q: Does Monica sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Monica to sign.

Philippines

$3.75

per hour

$600

per month

4.1(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed44 WPM

📶 Connection91 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate99%

Meet Monica

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Hourly Rate ($)

Hours per Week

How to Hire Monica

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About Monica M.

Looking for a reliable experienced customer support? Monica has spent 4 years mastering this role. Day-to-day tasks span Customer Service, Education , Complaint Management. Start at $3.75 per hour, or $600 monthly for 40 hours/week.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Monica's Rate

3.75

🎉You save $3,680/month = $44,160/year

Profile Summary

Experienced Customer Support

I have more than 4 years of experience in customer service. My role was to assist customers with bills payments, charges, and disputes. I also became part of the escalation team that handle customer complaints and complex issues. I am a well-oriented person, I love learning new things, and a very optimistic person. I am holding a bachelor's degree in Education and a license to teach.

$3.75

Hourly Rate

$600

Monthly (Est.)

Part-Time

Availability

4 years

Experience

Jobs Done

Skills & Expertise

Customer Service Education Complaint Management

Languages

EnglishFilipino

Industries Supported

Hire Monica for: VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

💚

Rebecca Scott• 8 months ago

Non-Profit Org

Passionate and dedicated. Monica truly cares about our mission.

Frequently Asked Questions about Monica M.

Can I interview Monica before hiring?

Absolutely! You can request a video interview with Monica before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Monica work in?

Monica is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Monica work full-time and weekends?

Yes, Monica is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Monica use?

Monica is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Monica start?

Monica can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Monica sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Monica to sign. This ensures your confidential business information stays protected.