Alpine F. - STR Operations Manager | Case Management & Quality Lead | Airbnb & Property Management

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STR Operations Manager | Case Management & Quality Lead | Airbnb & Property Management

I specialize in Short-Term Rental (STR) Operations, Case Management, and Property Operations Management, ensuring smooth day-to-day operations, fast issue resolution, and consistent 5-star guest experiences across multiple properties. With 3–4 years of hands-on experience in STR operations, combined with 10+ years in hospitality leadership, I bring a strong operational mindset focused on ownership, accountability, guest satisfaction, and system-driven execution. I currently work as a Case Management and Quality Management Lead, supporting daily operations for a portfolio of 200+ short-term rental units. My role focuses heavily on operational coordination, escalations, quality control, workflow management, and ensuring all issues are resolved efficiently and professionally. I also manage my own Airbnb property end-to-end, giving me direct experience with both the operational and business side of short-term rentals. OPERATIONS & CASE MANAGEMENT • Manage operational cases, guest concerns, escalations, and maintenance coordination • Ensure all issues are followed through until full resolution • Coordinate with cleaners, maintenance teams, and support staff • Monitor guest experience standards and operational quality across multiple units • Track workflows, follow-ups, and accountability using structured systems • Ensure units are fully guest-ready before check-in • Handle real-time operational issues with urgency and ownership OPERATIONS & SYSTEMS APPROACH I believe successful STR operations rely on structure, consistency, communication, and proactive systems. • SOP creation and workflow optimization • Cleaning and turnover coordination with photo verification • Real-time issue tracking and escalation management • Preventive systems to reduce recurring operational problems • Organized task management and follow-through • Guest-focused operational support SYSTEMS & TOOLS • Airbnb, B[hidden], VRBO • Hostfully, Guesty, Hostaway, Lodgify • ClickUp, Notion, Google Workspace • Slack, WhatsApp, Dialpad • Turno / TurnoverBnB • PriceLabs • Stripe • AppFolio, Buildium • Google Sheets & operational tracking systems WHAT I MANAGE • Guest communication from inquiry to post-checkout • Booking and calendar management • Team coordination and task follow-up • Cleaning and maintenance operations • Escalation handling and issue resolution • Property workflow and operational management • Quality assurance and guest readiness checks HOSPITALITY & LEADERSHIP BACKGROUND Before transitioning into STR operations, I spent over 10 years in hospitality, including leadership experience as a Front Office Manager in Thailand. This background helped me develop strong skills in guest relations, team leadership, operational control, and handling high-pressure environments while maintaining excellent service standards. WHAT I BRING • Strong operational ownership mindset • High-level case management and escalation handling • Leadership experience in fast-paced hospitality environments • Systems-driven operational management • Proactive communication and accountability • Consistent focus on guest satisfaction and operational efficiency If you're looking for someone who can take ownership of your STR operations, manage workflows efficiently, support your team, and ensure smooth day-to-day property operations — I’d be happy to support your business.

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Hire Alpine for: VA for SaaS, VA for E-commerce, VA for Retail