Rocel M. - Virtual Assistant | E-commerce Customer Service Representative

Q: Can I interview Rocel before hiring?

Absolutely! You can request a video interview with Rocel before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Rocel work in?

Rocel is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can Rocel work full-time and weekends?

Yes, Rocel is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Rocel use?

Rocel is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Rocel start?

Rocel can typically start within 24-48 hours after you finalize the contract.

Q: Does Rocel sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Rocel to sign.

Philippines

per hour

$800

per month

4.3(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed85 WPM

📶 Connection61 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate100%

Meet Rocel

Hire Rocel

Make an offer.

Hourly Rate ($)

Hours per Week

How to Hire Rocel

1
Send a message
Or request an interview
2
Request an interview
Meet in 15 minutes
3
Start with a trial
Weekly billing, cancel anytime

About Rocel M.

Rocel works as a dedicated virtual assistant | e-commerce customer service representative with 1 years of professional experience. Rocel focuses on Shopify, Social Media Management, Customer Service, Email Handling for clients worldwide. Available at $5 hourly ($800 monthly based on full-time hours).

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Rocel's Rate

🎉You save $3,680/month = $44,160/year

Profile Summary

Virtual Assistant | E-commerce Customer Service Representative

Customer Support VA for Shopify & E-commerce | Email, Chat & Order Management I help Shopify and e-commerce brands turn customer questions into satisfied, repeat buyers. I’m a results-driven Customer Support Virtual Assistant with experience handling email, chat, and phone support for online stores. I manage high-volume inquiries while keeping responses fast, clear, and professional—so customers feel supported and confident in your brand. I specialize in Shopify customer support, including order tracking, refunds and returns, payment issues, product inquiries, chargebacks, and escalation handling. I’m comfortable working inside CRMs and ticketing systems and following SOPs to keep support organized and efficient. With a strong background in customer service and front desk operations, I understand urgency, accuracy, and customer satisfaction. I work independently, communicate proactively, and focus on resolving issues during the first interaction whenever possible. What I Bring to Your Store: • Shopify Customer Support • Email, Chat & Phone Support • Order Management & Tracking • Refunds, Returns & Dispute Resolution • CRM & Ticket Management • Customer Retention & Satisfaction If you’re looking for a reliable Customer Support VA who protects your brand, reduces support load, and keeps customers happy, I’m ready to help.

Hourly Rate

$800

Monthly (Est.)

Full-Time

Availability

1 years

Experience

Jobs Done

Skills & Expertise

Shopify Social Media Management Customer Service Email Handling Calendar Management

Languages

EnglishFilipino

Industries Supported

Hire Rocel for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for Marketing Agencies, VA for Influencers

Client Reviews

👩

Sarah Johnson - 1 week ago

ShopifyPlus Store

Rocel is the best VA I've ever worked with. Always on time, proactive, and incredibly skilled.

Frequently Asked Questions about Rocel M.

Can I interview Rocel before hiring?

Absolutely! You can request a video interview with Rocel before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Rocel work in?

Rocel is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Rocel work full-time and weekends?

Yes, Rocel is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Rocel use?

Rocel is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Rocel start?

Rocel can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Rocel sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Rocel to sign. This ensures your confidential business information stays protected.