Let’s turn your store into a high-performing, scalable system—without the guesswork. I'm April Erika Morales, an all-in-one E-Commerce Virtual Assistant with over 5 years of experience managing Amazon, eBay, and Shopify stores, plus a solid background in HR, Sales, Franchising, and Distribution Management. Whether it’s finding winning products, crafting high-converting listings, or building efficient workflows, I help business owners save time and scale faster—while staying organized, customer-focused, and results-driven. My Strength: Blending Operations, Sales, & HR Before going full-time as an eCom VA, I worked as: HR Manager & Comp & Benefits Specialist – streamlined onboarding, optimized hiring, boosted retention by 15% Franchise & Distributor Specialist – expanded brands, handled legal compliance, and improved market reach Sales & Key Account Executive – closed deals, maintained long-term clients, and grew revenue across sectors I know how to build systems, manage people, and get offline and online results. Highlights & Wins: - Boosted store sales by 25% in 6 months - Increased product visibility by 30% with SEO + visual design - Achieved 98% customer satisfaction handling refunds, messages, & renewals - Reduced manual errors by 20% via process improvements - Opened 15+ franchise locations and led multiple brand expansions - Cut new hire integration time by 20% in HR operations Tools & Skills I Bring: Product Research & Sourcing (Amazon, Shopify, eBay | FBA, Private Label, Dropshipping) Listing Creation & Optimization (SEO, DSers, Kopy, A/B Testing) Inventory & Admin Management (Excel, Google Sheets, Shopify Inbox) Customer Support (Zendesk, Gorgias, Klaviyo, ChatGPT) Creative & Marketing (Canva, Photoshop, Email Campaigns) Process & Team Management (Zapier, Shopify Flow, Recruitment, HRIS systems) If you're a business owner looking for a professional, strategic, and dependable VA who understands both the people side and the product side of business, I’m ready to plug in and start delivering from day one. Let’s make your store more efficient, profitable, and customer-ready—together. ????