Erica J. - Customer Support Representative

Q: Can I interview Erica before hiring?

Absolutely! You can request a video interview with Erica before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Erica work in?

Erica is based in Philippines and can adjust their schedule to overlap with your business hours.

Q: Can Erica work full-time and weekends?

Yes, Erica is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Erica use?

Erica is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Erica start?

Erica can typically start within 24-48 hours after you finalize the contract.

Q: Does Erica sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Erica to sign.

Philippines

$1.88

per hour

$301

per month

4.1(0 reviews)

Philippines

Last active: recently

💻Technical Readiness

⌨️ Typing Speed51 WPM

📶 Connection52 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Erica

1
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2
Request an interview
Meet in 15 minutes
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About Erica J.

Erica works as a dedicated customer support representative with 3 years of professional experience. Erica focuses on Creative Design, Photo Editing, Video Editing, Customer Service for clients worldwide. Available at $1.88 hourly ($301 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Erica's Rate

1.88

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Representative

Experienced and reliable customer service officer with extensive experience providing assistance in a busy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers. -Capable of handling a variety of disputes and facilitating quick and efficient resolutions over the phone. -Proven Ability to multitask and use multiple phones and other technical devices while providing exceptional customer service. -Proficient understanding of Microsoft Word, Excel, Access, and the internet. Basic knowledge of common office electronics. -Can utilize upselling prowess to sell additional products to customers or clients after providing assistance. -Able to enter large quantities of data into computer and retrieve important information in a brief period of time. Capable of entering data while remaining online with several customers at once. -Strong verbal communication skills allow for the fostering of strong bonds with customers during all interactions. -Able to thrive and meet company standards in a busy call center environment both alone and in a team setting.

$1.88

Hourly Rate

$301

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Creative Design Photo Editing Video Editing Customer Service Email Handling Technical Support Chat Support

Languages

EnglishFilipino

Industries Supported

Hire Erica for: VA for YouTubers, VA for Content Creators, VA for SaaS, VA for E-commerce, VA for Retail

Client Reviews

👨‍🦱

James Wilson - 2 months ago

Real Estate Group

Great communication and solid work. Minor learning curve but overall excellent.

Frequently Asked Questions about Erica J.

Can I interview Erica before hiring?

Absolutely! You can request a video interview with Erica before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Erica work in?

Erica is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Erica work full-time and weekends?

Yes, Erica is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Erica use?

Erica is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Erica start?

Erica can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Erica sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Erica to sign. This ensures your confidential business information stays protected.