Winnie S. - Customer Support Specialist | Administrative Virtual Assistant

Q: Can I interview Winnie before hiring?

Absolutely! You can request a video interview with Winnie before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

Q: What time zone does Winnie work in?

Winnie is based in Kenya and can adjust their schedule to overlap with your business hours.

Q: Can Winnie work full-time and weekends?

Yes, Winnie is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview.

Q: What tools does Winnie use?

Winnie is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more.

Q: What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee.

Q: How fast can Winnie start?

Winnie can typically start within 24-48 hours after you finalize the contract.

Q: Does Winnie sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Winnie to sign.

Kenya

$5.60

per hour

$896

per month

4.5(0 reviews)

Kenya

Last active: recently

💻Technical Readiness

⌨️ Typing Speed75 WPM

📶 Connection57 Mbps

⏱️ Response Time< 1 hour

✅ Success Rate98%

Meet Winnie

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Hourly Rate ($)

Hours per Week

How to Hire Winnie

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Winnie S.

Winnie works as a dedicated customer support specialist | administrative virtual assistant with 3 years of professional experience. Winnie focuses on eCommerce, Social Media Management, Customer Service, Customer Support for clients worldwide. Available at $5.6 hourly ($896 monthly based on full-time hours).

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Winnie's Rate

5.60

🎉You save $3,680/month = $44,160/year

Profile Summary

Customer Support Specialist | Administrative Virtual Assistant

I help businesses stay organised, responsive, and efficient by providing reliable customer support and day-to-day virtual assistance. I currently work in customer support where I handle billing enquiries, order issues, and technical troubleshooting for phone and internet services. I’m used to working in fast-paced environments where communication, follow-through, and problem-solving matter every day. Alongside customer support, I also assist with administrative and coordination tasks such as managing follow-ups, organising workflows, updating records, tracking tasks, and keeping communication clear across teams and customers. I have hands-on experience using tools like Freshdesk, Gorgias, Jira, and Shopify, and I’ve supported customers through email, chat, and phone. I’m comfortable managing tickets, processing refunds, tracking orders, documenting issues clearly, and making sure nothing gets missed. I also have experience working with VOIP and communication platforms such as 3CX, Ameyo, and Call Center Studio, which has made me comfortable handling high-volume communication in professional remote environments. What you can expect working with me: Fast and professional customer communication Reliable follow-ups and organized task management Strong attention to detail across support and admin work Someone who can work independently and keep things moving without constant supervision Calm and solution-focused support, even during busy situations I focus on solving problems, staying organised, and making day-to-day operations easier for the people I support.

$5.60

Hourly Rate

$896

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

eCommerce Social Media Management Customer Service Customer Support Email Handling Phone Support Technical Support CRM Customer Retention Administrative Support

Languages

EnglishFilipino

Industries Supported

Hire Winnie for: VA for E-commerce, VA for Amazon FBA, VA for Retail, VA for Marketing Agencies, VA for Influencers

Client Reviews

👨‍🦳

Andrew Garcia - 3 months ago

Consulting Firm

Exceptional skills and always meets deadlines. Highly professional.

Frequently Asked Questions about Winnie S.

Can I interview Winnie before hiring?

Absolutely! You can request a video interview with Winnie before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Winnie work in?

Winnie is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Winnie work full-time and weekends?

Yes, Winnie is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Winnie use?

Winnie is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Winnie start?

Winnie can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Winnie sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Winnie to sign. This ensures your confidential business information stays protected.