Wanjira M. - Executive Virtual Assistant | Remote Customer Operations & CRM Specialist

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Executive Virtual Assistant | Remote Customer Operations & CRM Specialist

My professional background is rooted in Psychology, with a bachelor’s degree from Kenyatta University in Kenya. While some business owners are initially surprised to see a psychology background on an operational assistant's profile, it has consistently proven to be my greatest asset in remote work environments. I do not just manage digital tasks; I understand people. I use my education every single day to run a calmer, highly organized executive inbox, manage complex client calendars across multiple time zones, and handle sensitive business relationships with absolute confidentiality, emotional intelligence, and common sense. Over the past three and a half years, I have supported fast-growing remote companies, distributed teams, and busy business leaders, ensuring that their day-to-day operations stay structured and structured workflows remain unbroken. My hands-on experience sits exactly where customer support, executive administration, and CRM system hygiene meet. Whether an executive needs their professional calendar strictly managed to eliminate double-bookings, new client cohorts systematically guided through onboarding pipelines, or database pipelines kept perfectly clean and categorized, I step into the role and take complete ownership of the process. Having previously managed client operations and database structures for regional digital platforms, I am deeply aware of how critical it is to protect data integrity, keep up with fast response times, and document clear internal workflows. I enjoy taking messy or unorganized folders and systems and building clean, predictable environments out of them so that business operations do not break down as a company grows. Core Operational Capabilities: -Executive Administrative Support: Managing complex executive calendars, scheduling across different time zones, coordinating travel arrangements, and maintaining responsive business correspondence. -Inbox & Customer Support Management: Monitoring high-volume team inboxes, prioritizing urgent client inquiries, and guiding new platform users through seamless onboarding journeys. -CRM & System Management: Structuring, cleaning, and updating client databases across platforms like HubSpot and Bitrix24 to ensure accurate lead tracking and clean information pipelines. -Process Documentation (SOPs): Writing down and organizing clear standard operating procedures so that daily administrative tasks are repeatable and easy for teams to scale. Fully Equipped Remote Infrastructure: Trust and reliability are the absolute foundation of a successful remote partnership. To ensure completely seamless collaboration with international business owners, I operate a dedicated, fully optimized home office setup in Nairobi, Kenya, configured for maximum uptime during standard United States business hours: -Uptime Guarantee: I use high-speed fiber internet paired with a 4G mobile data backup. My workspace is supported by a backup power system to eliminate the risk of power drops or local grid interruptions. -Hardware Setup: A fast, high-performance computer paired with a dual-monitor setup for efficient multitasking, alongside a noise-canceling headset for quiet, distraction-free corporate communications. -Execution Speed: A reliable typing speed of 55+ Words Per Minute (WPM) with high data entry accuracy. I am looking to build long-term partnerships with remote-first companies, tech startups, or busy corporate executives who need a dependable, detail-oriented professional to safeguard their day-to-day logistics so they can focus on scaling their business. Let's connect and discuss how I can make your daily workflows simpler.

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Hire Wanjira for: VA for Marketing Agencies, VA for Influencers, VA for E-commerce, VA for Insurance, VA for Healthcare