Ian J. - Customer Support Specialist | Operations & E-commerce VA | Shopify | CRM | Admin Support

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Customer Support Specialist | Operations & E-commerce VA | Shopify | CRM | Admin Support

I am a Customer Support Specialist and E-commerce Virtual Assistant with over three years of experience supporting customers in both onsite and remote environments. My background includes providing professional support through phone, email, live chat, social media, and CRM platforms while helping businesses deliver exceptional customer experiences and keep their daily operations running smoothly. In my most recent remote role, I consistently maintained a 95%+ customer satisfaction (CSAT) score by responding promptly to customer inquiries, resolving issues efficiently, and ensuring every customer felt informed and supported throughout their journey. I believe great customer service is built on clear communication, attention to detail, and taking ownership of every customer interaction until it is fully resolved. I have hands-on experience with Shopify, including product listing, inventory management, order processing workflows, and maintaining accurate product information. I am also experienced in administrative support, including calendar management through Calendly, email management using Google Workspace and Microsoft Office, data entry, documentation, and coordinating with internal teams to ensure tasks are completed efficiently. I am proficient in leading CRM platforms including HubSpot, Zendesk, and Salesforce, and I hold the HubSpot Academy Customer Service Certification (2026). I quickly adapt to new systems and enjoy improving processes that help businesses provide faster and more reliable support. Clients value me because I am organized, dependable, and proactive. Whether I'm handling customer inquiries, processing orders, managing schedules, updating CRM records, or supporting day-to-day operations, I take pride in delivering accurate work and creating positive experiences that build long-term customer trust. If you're looking for someone who can combine excellent customer service with strong administrative and e-commerce support, I'd be excited to help your business grow.

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Hire Ian for: VA for Shopify Stores, VA for E-commerce, VA for Dropshipping, VA for SaaS, VA for Retail