Rhience A. – A+ CUSTOMER SUPPORT PRO | A+ VIRTUAL SUPPORT

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A+ CUSTOMER SUPPORT PRO | A+ VIRTUAL SUPPORT

Portfolio: [hidden]hub.io/ HI! I’m Rhience R. Asuncion, a results-driven Customer Service Specialist and General Virtual Assistant with over 6 years of professional experience supporting e-commerce brands, retail companies, and service-based businesses through high-quality customer support and reliable administrative assistance. In today’s customer-first digital environment, businesses often face challenges such as high inquiry volumes, delayed responses, and operational inefficiencies that directly affect customer satisfaction and retention. My role is to help solve these problems through efficient, empathetic, and well-organized support. I bring extensive experience in multichannel customer support via phone, chat, and email, ensuring customers receive timely and accurate assistance throughout their journey. I specialize in resolving order-related issues, tracking shipments, processing returns and replacements, and addressing customer concerns with professionalism and care. My approach to customer service via chat and phone focuses on clarity, empathy, and first-contact resolution to protect brand reputation and improve customer experience. One of my most impactful roles was as a Phone, Chat, and Email Support Specialist for New York & Company and Fashion to Figure under Intelegencia. In this position, I handled a high volume of customer inquiries daily and worked closely with major shipping carriers such as UPS, USPS, and FedEx to manage and resolve delivery concerns. Through efficient ticket handling and process improvement, I contributed to reducing the company’s email backlog from 20,000 to 12,000, significantly improving response times and workflow efficiency. Previously, I worked as a Customer Service Representative at Sitel, supporting major retail brands including Macy’s and Staples. I provided customer support via phone and chat, assisted with order placements, promotions, memberships, and handled returns or replacements as needed. This role strengthened my ability to multitask, manage time effectively, and consistently meet performance metrics in fast-paced environments. Beyond customer-facing roles, I have strong experience as a Virtual Assistant, providing dependable administrative and operational support. While working with The SL DeBarros Law Firm, LLC, I managed calendars, email correspondence, invoicing, webinar registrations, and client communications. I am highly proficient in Microsoft Office Suite and Google Workspace, enabling me to support remote teams with accuracy and efficiency. I also operated IenceAssist VA Services, where I delivered virtual assistant services such as content management, website editing using Kartra CRM, personalized email drafting, calendar management, and marketing material creation. This freelance experience enhanced my adaptability, organization, and ability to support multiple clients while maintaining quality standards. My professional background is supported by a Bachelor of Science in Information Technology, providing me with a solid technical foundation in web development, database management, and computer troubleshooting—skills that are valuable in SaaS, e-commerce, and tech-enabled customer support environments. Additionally, my training in Shopify management, e-commerce store operations, product research, social media management, and graphic design allows me to provide well-rounded support beyond traditional customer service. If you are looking for a dependable professional who can deliver customer support via chat, phone, and email while also providing general virtual assistant and administrative support, I bring the experience, structure, and commitment needed to help your business operate smoothly and scale confidently.

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Hire Rhience for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Consultants, VA for Coaches