Luis D. - Administrative Assistant • Virtual Assistant • Bilingual Support (EN/ES)

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Administrative Assistant • Virtual Assistant • Bilingual Support (EN/ES)

LUIS RODRÍGUEZ Administrative Assistant • Virtual Assistant • Bilingual Support (EN/ES) [hidden] | +58 [hidden] LinkedIn | Portfolio | C2 English (EF SET Certified) | Remote-Ready PROFESSIONAL SUMMARY Bilingual (EN/ES) Administrative and Virtual Assistant with 6+ years supporting U.S. entrepreneurs, agencies, and B2B teams. C2-certified in English with a track record of managing inbound and outbound calls, calendars, inboxes, CRMs, and day-to-day coordination across multiple time zones. Highly organized, detail-oriented, and proactive, with a habit of keeping operations on track without constant supervision. CORE SKILLS • Administrative & Operations: Inbound and outbound call handling, calendar and inbox management, scheduling, follow-ups, client and team coordination, data entry, document organization • Systems & Tools: Microsoft Office, Google Workspace, CRM updates and management, WordPress and other CMS, project management tools, social schedulers, multitasking across platforms • Communication & Support: Confident professional English, client communication, fast response times, bilingual (EN/ES) support for U.S. and LATAM audiences • Copywriting & Content: Email sequences, landing pages, captions, SEO content, EN ↔ ES translation and localization PROFESSIONAL EXPERIENCE Remote Operations Specialist Jul 2026 – Oct 2026 RenewBuild Painting • Chicago, IL • Remote, Part-time ● Owned all client communication for a residential painting company so the sales team could focus on estimating and closing. ● Ran 5-minute new-lead response and multichannel follow-up cadences (calls, texts, email) on every lead and sent proposal. ● Set and confirmed estimate appointments, and managed in-platform responses across multiple lead channels. ● Kept the DripJobs CRM at 95%+ accuracy and reported daily against a weekly performance scorecard. Bilingual Copywriter, Translator & Virtual Assistant Feb 2025 – May 2026 RocketFuel Marketing • Remote • Supported B2B teams with day-to-day operations: client communication, inbox and content-calendar management, CRM updates, and document organization across multiple time zones. • Wrote and localized email campaigns, landing pages, and outreach copy (EN/ES), contributing to 100+ qualified sales opportunities each month. • Maintained WordPress sites and marketing assets, keeping content scheduled, organized, and up to date. Virtual Assistant & Bilingual Support Specialist 2019 – Present Independent / Multiple Clients • Remote • Manage inbound and outbound calls for clients in a front-desk style, handling scheduling, follow-ups, and client questions with quick, professional interactions. • Run inboxes, calendars, and client communication for entrepreneurs and small businesses across time zones, keeping response times short and operations on track. • Coordinate across CRMs, spreadsheets, and multiple platforms; handle research, data entry, and document organization with strong attention to detail. • Translate and edit bilingual materials (documents, presentations, reports), ensuring accuracy and the right tone for each audience. EDUCATION & CERTIFICATIONS Modern Languages (English), Instituto Universitario de Tecnología del Superior del Oriente (IUTSO) • 2025 – Present EF SET English Certificate, C2 Proficient • Highest CEFR level, independently verified • View Certificate High School Diploma in Sciences • Unidad Educativa Martha Vecchio School, Monagas, Venezuela • 2014

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Hire Luis for: VA for Sales Teams, VA for Real Estate, VA for SaaS, VA for B2B, VA for Agencies