Shakirat O. - Administrative Officer ||Human Resources Officer || Customer Support Representative

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Administrative Officer ||Human Resources Officer || Customer Support Representative

I'm a dependable, detail-oriented professional with hands-on experience across customer support, administrative operations, procurement, and HR coordination. I bring a rare combination: the patience and warmth needed to genuinely help people, paired with the organisational discipline to keep complex, multi-part tasks on track from start to finish. In my work, I've managed real-time customer communication across multiple channels, coordinated directly with international suppliers and manufacturers on sourcing and order follow-up, supported recruitment and onboarding processes, and kept accurate records and documentation for busy teams and executives. I've led small teams, worked one-on-one with company directors, and consistently been the person who follows up until a task is actually closed out — not just started. What I offer clients is reliability without hand-holding: clear communication, quick adaptation to new tools and systems, careful attention to detail, and the judgement to know when something needs to be escalated versus handled on the spot. I'm proficient in Microsoft Excel (including pivot tables, macros and VBA), comfortable with basic SQL, and always working to build on my skills — currently deepening my data analytics knowledge. Whether the work is customer-facing, administrative, or operational, I bring the same thing: consistency, discretion, and genuine care about getting it right.

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Hire Shakirat for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Law Firms, VA for Healthcare