Ricky C. - Airbnb virtual assistant/ experienced CSR

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Airbnb virtual assistant/ experienced CSR

I bring over six years of experience in customer support, having worked with companies such as AT&T, Verizon Media, and Airbnb. My time at Airbnb—where I served as a Customer Support Agent for over a year—sparked a strong passion for the hospitality industry. During my tenure at Airbnb, I progressed through several roles based on performance. I started as a Community Support Ambassador, then advanced to the Resolution 1 team after three months. After six months, I was promoted to Resolution 2, and later selected for the Premium Dedicated Superhost Support team. I have extensive experience handling a wide range of Airbnb-related concerns, including amenity issues, review disputes, cleanliness concerns, and check-in/check-out challenges. After Airbnb, I transitioned into freelancing and joined a UK-based property management company, where I supported a portfolio of over 600 properties across platforms such as Airbnb, Vrbo, and B[hidden]. In 2024, I worked with a short-term rental business in North Carolina, managing over 60 properties. I started as a Guest Management Agent and was later promoted to Manager. My responsibilities included creating cleaning schedules, coordinating with leasing offices to resolve property issues, assigning tasks to cleaners, and handling guest communications via calls and messages. I also managed bookings across multiple platforms, including Airbnb, B[hidden], Vrbo, and Expedia. I am experienced with several property management systems, including Guesty, Hostaway, Hospitable, Breezeway, and M[hidden]. With over three years in short-term rental operations, I have handled complex guest concerns such as cleanliness issues, delayed turnovers, lockouts, amenity concerns, and refund requests. I prioritize resolving issues efficiently by communicating directly with guests and coordinating with vendors and leasing offices, and I am very comfortable handling calls when needed. I’m excited about the opportunity to bring my experience and skills to your team and contribute to your operations.

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Hire Ricky for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare