Hire ME! My name is Loren, I have been an Amazon Virtual Assistant for more than 3 years now. Here is a summary of my professional experiences: STORE MANAGEMENT TASKS a. Account Health Monitoring -Manage A-Z Claims -Managed Seller Feedback -Address Policy Violations and draft Plans of Action (POA) as required by Amazon b. Customer Support (Email) -Handle customer inquiries and support via email c. Refunding Customer -Process refunds when necessary to reduce d. Stock Monitoring (FBA/FBM) -Create shipments for Amazon Fulfillment Center (FBA) -Monitor stocks on 3PL and highlight low stock levels -Creating a Shipping template and shipping settings in Amazon Seller Central -Monitoring Amazon Stranded Inventory e. Keyword Research using Helium10 -Utilize Helium10 for comprehensive keyword research f. Optimize and Create Rich Keyword Listings -Leverage Helium10 listing builder for listing optimization -Creating Titles, bullet points, and Product descriptions with HTML code that is rich with relevant keywords for SEO -Creating parent and child listings -Uploading A+ Content -Uploading Images and Videos h. Creating Coupons and Scheduling Deals i. Monitor the Voice of the Customer -Ensure listing accuracy by monitoring customer feedback K. Monitor Orders Shipped for FBM -Tracked shipped orders, notified customers for late, collection, and lost in transit shipment, and offered a resolution to avoid possible A-Z claims and Negative Feedback. l. Order Processing using ShipStation for FBM -Processing Orders using the ship station and recording the data in a spreadsheet. m. Create Cases within Amazon Seller Support if Necessary n. Manage Listing on Amazon -Monitor Buy Box for FBM -Monitor listing for Hijackers -Monitoring Listing Quality Dashboard -Monitoring listings for Inactive, Detail Page Removed, and Search Suppressed -Monitoring Pricing health -Monitoring Product Reviews o. Product Image Editing PRODUCT RESEARCH -Conduct product research for Online Arbitrage, Wholesale, and Private Label AMAZON PPC management -Conduct Amazon PPC Audits -Analyze data and optimize bids -Monitor Ad spend TOOLS PROFICIENCY I am proficient in various tools, including but not limited to: Google Applications Microsoft Applications Slack Helium10 Amazon Seller Central Amazon Flat File Amazon Campaign Manager ShipStation Jungle Scout Keepa Seller Amp Microsoft Office applications Canva PROFESSIONAL DEVELOPMENT I have enrolled in three Amazon courses to enhance my skills and knowledge for better performance. WORK ETHIC If selected, you can expect a proactive and self-sufficient approach from me. I work well with minimal supervision, completing tasks with excellence. I am a team player, adaptable, and possess a can-do attitude. I excel in both learning quickly and following instructions thoroughly. My flexibility allows me to be available whenever needed. I am eager to contribute to the team's success and look forward to the possibility of scheduling an interview to discuss how my experiences align with the company's needs.