Gift I. - Appointment Setter | Customer Support

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Appointment Setter | Customer Support

I am a reliable, organized, and execution-focused Appointment Setter and Customer Support Specialist with over two years of experience in customer communication, appointment scheduling, administrative support, and relationship building. I have experience working in fast-paced environments where clear communication, attention to detail, organization, and timely follow-up are essential. In my previous role as an Administrative Assistant at Hatrick/Hairmasters, I handled over 30 customer inquiries daily through phone and in-person communication. My responsibilities included responding to customer questions, resolving concerns, managing appointment schedules, maintaining accurate records, and ensuring smooth daily operations. Through effective scheduling and attention to detail, I successfully maintained organized appointment calendars and avoided double bookings. My core strength is appointment setting and moving qualified conversations toward a scheduled meeting. I am comfortable engaging prospects, building rapport, asking relevant qualifying questions, understanding their needs, and determining their level of interest, timing, and suitability before guiding them toward booking an appointment. I have developed skills in cold calling, lead qualification using the BANT framework, appointment setting, objection handling and rebuttals, active listening, follow-up management, and CRM data management. I am proficient in tools including HubSpot CRM, GoHighLevel, Google Workspace, and Google Sheets for communication, scheduling, tracking, and record management. I also use Grammarly and AI tools to support clear, professional, and neutral English communication. Through self-training, I have gained familiarity with Five9 predictive dialers and LeadPerfection CRM workflows, and I am confident in my ability to learn new tools and systems quickly. I am coachable, process-driven, and comfortable working with scripts, feedback, performance targets, and KPIs. I understand the importance of consistency, persistence, professionalism, and accurate reporting in outbound sales and customer-facing roles. I am fully equipped for remote work and available for US business hours, with a reliable laptop, noise-cancelling headset, stable fiber internet, power backup, and a quiet workspace. My goal is to bring reliability, strong communication, and consistent execution to a team while helping generate and maintain a healthy pipeline of qualified appointments.

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Hire Gift for: VA for Insurance, VA for Healthcare, VA for Finance, VA for Agencies, VA for Startups