Fern B. - Back-Office Operations | Fintech & Payments Operations | Compliance Support

Philippines

per hour

$960

per month

4.4(0 reviews)

Philippines

Member since April 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed60 WPM

📶 Connection63 Mbps

✅ Success Rate98%

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Hourly Rate ($)

Hours per Week

How to Hire Fern

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Fern B.

With 3 years of hands-on experience, Fern brings proven expertise as a back-office operations | fintech & payments operations | compliance support. Core competencies include Documentation, Customer Service, Customer Support, Data Entry. Rates: $6/hour or $960/month for dedicated support.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Fern's Rate

$960/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Back-Office Operations | Fintech & Payments Operations | Compliance Support

Fintech back-office operations professional with 2+ years of experience, including a promotion to Senior Client Support Specialist and extensive hands-on experience with TRM Labs. Skilled in payment, payout, transaction, and chargeback processing; transaction and wallet monitoring; alert and risk-indicator review; suspicious activity identification; case clearing and escalation; and compliance casework. Experienced in handling confidential financial and customer information while applying SOPs, documenting cases, resolving discrepancies, and maintaining accuracy and turnaround in high-volume workflows. Adaptable, detail-oriented, and proactive, with strong problem-solving and process-management skills.

Hourly Rate

$960

Monthly (Est.)

Full-Time

Availability

3 years

Experience

Jobs Done

Skills & Expertise

Documentation Customer Service Customer Support Data Entry Payment Processing Administrative Support Document Review Email Communication Chargeback Disputes Virtual Assistance and Client Support

Languages

EnglishFilipino

Industries Supported

Hire Fern for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👨‍💻

Kevin Anderson - 4 months ago

Digital Marketing

Best hire we've made this year. Quality work every single time.

Frequently Asked Questions about Fern B.

Can I interview Fern before hiring?

Absolutely! You can request a video interview with Fern before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Fern work in?

Fern is based in Philippines and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Fern work full-time and weekends?

Yes, Fern is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Fern use?

Fern is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Fern start?

Fern can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Fern sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Fern to sign. This ensures your confidential business information stays protected.