elizabeth w. - Bookkeeping| Customer service executive | Virtual assistant |Lead Generation

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Bookkeeping| Customer service executive | Virtual assistant |Lead Generation

As an experienced Customer service executive and Accounts assistant, I bring over 5 years of proven experience in customer service, virtual assistance and data entry of proven track record in delivering top-notch general support, proficiency in time management and attention to detail. My expertise lies in delivering exceptional support, maintaining accuracy, and ensuring efficient operations. I am excited to leverage my skills to contribute effectively to an individual or a team’s success. I can help you get it done! Below, among others are some of my skills and experiences; 1. Bookkeeping and Accounting: Invoicing: Creating and sending invoices to clients. Expense tracking: Managing business expenses and categorizing them. Basic financial reports: Preparing profit and loss statements or balance sheets. -Managing Petty cash book. 2. Administrative Support: Email management: Sorting, responding to, and organizing emails. Calendar management: Scheduling appointments and managing events. Data entry: Inputting and organizing data into spreadsheets or databases. Travel planning: Booking flights, accommodations, and creating itineraries. Document preparation: Drafting and formatting documents, reports, and presentations. 3. Customer Service: Responding to customer inquiries via calls, emails, chats, or social media. Managing customer support tickets and resolving issues. Handling product returns, refunds, and exchanges. 4. E-commerce Support: Product listing: Uploading and managing products on e-commerce platforms. Inventory management: Monitoring and updating stock levels. Order processing: Handling customer orders and tracking shipments. 5. Research and Market Analysis: Market research: Gathering data and providing insights on market trends. Competitor analysis: Evaluating competitors' strategies and products. Industry reports: Compiling information on specific industries. 6.Personal Assistance: Personal scheduling: Managing personal appointments and tasks. Online shopping and gift research: Finding and purchasing products or gifts.

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Hire elizabeth for: VA for Accounting Firms, VA for Small Business, VA for Insurance, VA for Healthcare, VA for Finance