Carlbert A. - Chat/Email Support

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To pursue a profession in a dynamic and reputed organization, that would provide challenging assignments and opportunities to learn, apply and enhance my knowledge and experience for the overall growth of mine as well as the organization. EDUCATION Bachelor of Science in Business Administration, Major in Marketing Management (Undergraduate June 2008 – March 2010) Holy Angel University Angeles City, Pampanga, Philippines WORK EXPERIENCES 22nd October 2018 – 27th August 2020 Teletech Customer Care Management Philippines Inc., SM Pampanga, Mexico, Pampanga, Philippines Inbound Sales Representative II Program: Intuit QuickBooks Inbound Sales Chat for QuickBooks Small business Assisting customers who have inquiries when they enter the Q[hidden] chat box. Determines if the chat are sales opportunity or support by asking probing questions. Using Salesforce for checking, and processing sales/upgrades of new and existing customers, and for Chat tool it’s through L[hidden]. Provide links for support chat and direct support number. 9th October 2017 – 31st May 2018 Teletech Customer Care Management Philippines Inc., SM Pampanga, Mexico, Pampanga, Philippines Inbound Sales Representative Program: Intuit QuickBooks Inbound Sales Chat for QuickBooks Small business Assisting customers who have inquiries when they enter the Q[hidden] chat box. Determines if the chat are sales opportunity or support by asking probing questions. Using Salesforce for checking, and processing sales/upgrades of new and existing customers, and for Chat tool it’s through L[hidden]. Provide useful links for support chats through the website community page. 13th July 2015 – 8th February 2017 AHDAAF Sports Club LLC., 18B Street, Al Quoz Industrial Area 2 Dubai, UAE Receptionist Cum Sales Man Answering Incoming Calls for Inquiries/Bookings and screening then transferring to the proper department/person. Providing Customer Service in a Professional Manner. Preparing Quotations, Invoices, Receipts, and Letter of Agreement Cash Handling Petty Cash and Daily Sales. Distributing/Redirecting posts, emails, or calls. Ensuring the Reception is manned at all times. Inform staff about their visitors/messages and arrange a meeting room. Liaising with agencies and vendors working on the organization’s behalf. Ensure that all clients’ first point of contact is professional. Liaise with cleaners to ensure are maintained to a high standard of cleanliness. Monitoring and controlling office equipment stocks. Arranging courier shipment of documents. Directing and coordinating with company drivers. Build strong relationships across a wide base of clients and business associates. Arrange an archive of company documents. Complete all general administration in a timely manner. 24th March 2014 – 17th November 2014 Teletech Customer Care Management Philippines Inc., SM Pampanga, Mexico, Pampanga, Philippines Customer Support Associate Program: Globe Business Renewal Team for Postpaid Services for Enterprise 30th September 2013 – 26th February 2014 Iqor Philippines, Inc., Clark Freeport Zone, Pampanga, Philippines Collection Specialist Program: Bell Mobility Canada Collections Inbound and Outbound calls for the collection team 24th November 2010 – 8th March 2012 Teletech Customer Care Management Philippines Inc., SM Pampanga, Mexico, Pampanga, Philippines Customer Support Associate Program: Telstra Back of House Order Management (Australia acct) Prepaid Activation, BOH, and BOE Remediation Team 11th May 2010 – 20th July 2010 Sutherland Global Services, Clark Freeport Zone, Pampanga, Philippines Customer Service Associate Program: PHL Avis and Budget Group Inbound calls for car reservations

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