Mercyline K. - Contact Center Agent: Calls, Chat and Email Assistant

Kenya

$5.50

per hour

$880

per month

4.8(0 reviews)

Kenya

Member since July 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed40 WPM

📶 Connection48 Mbps

✅ Success Rate97%

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Hourly Rate ($)

Hours per Week

How to Hire Mercyline

1
Send a message
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2
Request an interview
Meet in 15 minutes
3
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Weekly billing, cancel anytime

About Mercyline K.

A Kenya-based contact center agent: calls, chat and email assistant, Mercyline combines 5 years of experience with a 4.8-star track record. Skilled in Customer Service and 3 other areas including Data Entry, Virtual Assistant, Combinatorial Problem Solving. Hire Mercyline at $5.5/hr or $880/mo for 160 hours.

↓

Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Mercyline's Rate

$880/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

Contact Center Agent: Calls, Chat and Email Assistant

I have strong communication and customer service skills, with the ability to assist clients professionally through phone calls, emails, and live chats. I communicate clearly, listen carefully to clients' needs, and provide accurate, timely, and friendly support. I am experienced in handling customer inquiries, resolving issues, managing complaints with patience and professionalism, and maintaining positive client relationships. I am comfortable using email and chat platforms to provide detailed responses, as well as speaking confidently on calls to guide customers and answer their questions. I am organized, reliable, and able to manage multiple tasks while maintaining a high level of accuracy. I learn new systems quickly, adapt to different work environments, and work well both independently and as part of a team. Through calls, emails, and chats, I can offer clients excellent customer support, prompt responses, problem-solving skills, and a professional experience that builds trust and customer satisfaction. My goal is to ensure every client feels valued, heard, and supported.

$5.50

Hourly Rate

$880

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Customer Service Data Entry Virtual Assistant Combinatorial Problem Solving Calendar Management Live Chat Operator Administrative Support Chat Support Loan Processing

Languages

EnglishFilipino

Industries Supported

Hire Mercyline for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

👩‍🔬

Stephanie Clark - 4 months ago

Health & Wellness

Mercyline is thorough, detail-oriented, and incredibly responsive.

Frequently Asked Questions about Mercyline K.

Can I interview Mercyline before hiring?

Absolutely! You can request a video interview with Mercyline before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Mercyline work in?

Mercyline is based in Kenya and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Mercyline work full-time and weekends?

Yes, Mercyline is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Mercyline use?

Mercyline is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Mercyline start?

Mercyline can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Mercyline sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Mercyline to sign. This ensures your confidential business information stays protected.