Iyanuoluwa F. - CusClient Relations Specialist | CRM, Live Chat, Email & Phone Support | Executive Virtual Assistant

Nigeria

$5.60

per hour

$896

per month

4.8(0 reviews)

Nigeria

Member since August 2026

Replies within 6 hours

💻Technical Readiness

⏱️ Response TimeReplies within 6 hours

⌨️ Typing Speed33 WPM

📶 Connection48 Mbps

✅ Success Rate100%

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Hours per Week

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About Iyanuoluwa F.

Iyanuoluwa specializes in cusclient relations specialist | crm, live chat, email & phone support | executive work, backed by 5 years in the field. Iyanuoluwa handles Customer Service and Customer Support, plus Data Entry and Virtual Assistant. Book Iyanuoluwa for $5.6/hr - full-time monthly rate is $896.

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Save 77% vs US Hiring

Same role in the United States costs significantly more. Get exceptional talent at a fraction of the cost.

US Equivalent Salary

$4,800/mo

Iyanuoluwa's Rate

$896/mo

🎉You save $3,680/month = $44,160/year

Profile Summary

CusClient Relations Specialist | CRM, Live Chat, Email & Phone Support | Executive Virtual Assistant

I handle 20+ customer inquiries a day. 15 of them leave with their issue fully resolved on the spot. The other 5 get escalated to a higher authority, but they still leave satisfied, because how an issue is handled matters as much as whether it is solved immediately. That is the standard I hold myself to. Don't just close tickets, make sure the person on the other end feels heard and taken care of, whether their issue takes 2 minutes or 2 departments to fix. I have built this approach across banking (Union Bank of Nigeria) and executive/business support (Panascend), different industries, same core skill. Staying calm, communicating clearly, and following through until the customer is actually taken care of, not just logged off. My name is Iyanuoluwa Femi-Oladapo and I am a Customer support professional with 5+ years resolving customer issues across phone, email, chat, and social media, consistently turning frustrated customers into loyal ones. Experienced in high-volume support environments, CRM systems, and cross-functional escalation processes. I am a trained VA and I am open to VA opportunities, I have been doing a VA tasks just with a different name. Looking to bring that same standard to a customer support role to any industry.

$5.60

Hourly Rate

$896

Monthly (Est.)

Full-Time

Availability

5 years

Experience

Jobs Done

Skills & Expertise

Customer Service Customer Support Data Entry Virtual Assistant Combinatorial Problem Solving Customer Retention Email Management Scheduling and Calendar Management Meeting Scheduling

Languages

EnglishFilipino

Industries Supported

Hire Iyanuoluwa for: VA for SaaS, VA for E-commerce, VA for Retail, VA for Insurance, VA for Healthcare

Client Reviews

🎵

Brandon Perez - 11 months ago

Music Production

Creative and organized. Keeps our projects running smoothly.

Frequently Asked Questions about Iyanuoluwa F.

Can I interview Iyanuoluwa before hiring?

Absolutely! You can request a video interview with Iyanuoluwa before making any commitment. Simply click the "Message" button to schedule a 15-minute introduction call.

What time zone does Iyanuoluwa work in?

Iyanuoluwa is based in Nigeria and can adjust their schedule to overlap with your business hours. Many of our virtual assistants work flexible hours to accommodate clients worldwide.

Can Iyanuoluwa work full-time and weekends?

Yes, Iyanuoluwa is available for full-time work (40 hours/week). Weekend availability can be discussed during your interview based on your specific needs.

What tools does Iyanuoluwa use?

Iyanuoluwa is proficient in industry-standard tools including Google Workspace, Microsoft Office, Slack, Zoom, Asana, Trello, and many more. They can quickly adapt to your preferred tools and workflows.

What happens if I'm not satisfied?

Your satisfaction is our priority. If you're not happy with the work, you can end the contract at any time with no penalties. We also offer a replacement guarantee to help you find the right fit.

How fast can Iyanuoluwa start?

Iyanuoluwa can typically start within 24-48 hours after you finalize the contract. The onboarding process is quick and seamless.

Does Iyanuoluwa sign an NDA?

Yes! With every contract, you have the option to create a Non-Disclosure Agreement (NDA) which will be sent directly to Iyanuoluwa to sign. This ensures your confidential business information stays protected.